JR 1 KYC AML Compliance & Display Management & Other Regulatory Compliance Branches are Compliant with the internal guidelines / circulars on KYC and AML Monitoring and guiding branches for appropriately reviewing and closing alerts raised by Audit Team including guiding branches on filing STR wherever required.
Helping and guiding branches reviewing audit alerts / branch alerts raised for suspicious transactions & FIU reporting thereof Ensuring High value transactions are monitored at the branches for adherence to AML and KYC guidelines Monitoring and ensuring Review of High Value Transactions performed by Branches through LTR portal.
Guiding Branches on appropriate action to be initiated for non-contactable customers / doubtful transactions.
Review of High Value Transaction Database through Rs.
1 Crore portal Review of pendency in updation of portal from Branches to be examined and ensure compliance by way of 100% updation of all the transactions uploaded on portal by Branches on time.
Recording of cash transactions of Rs.
10 lakhs and above in the Large Cash Transactions Register / Filing in form of FC Report and Fortnightly reporting to Controlling Office as mandated by RBI with reasons.
Adherence to regulatory / internal guidelines on issuance of banking products against cash MC / DD / TC / Sale of Gold & Silver coins against Cash (including non-customers).
Adherence to guidelines with respect to cash deposit amounting to Rs.
50,000/- & above, by way of tracking Form 60 utility and ensuring 100% updation of records by Branches.
Adherence to Internal guidelines on payment of FDs value of more than Rs 20,000 (inclusive of interest).
Adherence to the Regulatory / Internal guidelines / processes as well as display management on Clean Note policy, Exchange of Soiled Notes and Coins, reporting of Counterfeit Notes / Forged notes etc.
Compliance with internal guidelines / circulars on adherence to NSDL and CDSL guidelines.
In case of Deceased account all the claims to be settled within a period not exceeding 15 days from the date of receipt of the claim subject to the production of a complete set of documents from the claimant.
Ensuring compliance to this guideline by way of guiding branches on settlement of claims, removal of linkages and documentation part as and when required.
JR 2 Compliance to Code of Bank's commitment to customers BCSBI / MSE Codes: Awareness in the branches on the BCSBI codes and implementation of provisions of BCSBI codes in the branches.
Display of Comprehensive Notice Board in the branch premises: Checking and monitoring branches for regular replacement/ updation of the notices based on the change in Banks internal guidelines / regulatory instructions as per the instructions from QIG team on time to time basis.
Availability of folder containing various information / customer centric policies related to Customer Service at the branches.
Branch level Customer Service Committee: Constitution of committee at all Branches the specified quorum ensuring representation from different segments of customers.
Tracking of Meetings to be held on monthly basis, and minutes documented.
New suggestions / complaints from customers if any to be taken up with respective department for suitable response.
JR 3 Review of Audit at branches and compliance thereof Review of Process Audit Reports of all Branches.
Ensure timely response to the Audit report by branches on compliance to the observations.
Ensure full compliance to the observations raised by Audit Team.
Guiding and educating branches on the common / critical observations and mitigants thereof.
Ensuring a Satisfactory Audit report of all branches under the purview .
JR 4 Review of Service Quality Audit and Mystery Shopping at Branches Review of Service Quality audit reports sent and check them for accuracy during the branch visits conducted.
Higlight any discrepancy observed and ensure immediate retifiation by branches.
Review of the discrepancies raised against branches during mystery shopping exercises undertaken by the branch Educate branches on the findings to avoid repeat errors or missouts.
Ensure zero errors in terms of branches responding to any mystery shopping , queries from regulators in terms JR 5 Periodic Visit to branches / regions & Communication / Regulatory responses Ensuring quarterly visits of atleast 10 branches across the country of the region allocated These would include all type of branches including, metrol urban, Semi urban and rural branches Checking on all parameters mentioned in the compliance certificate and the operational areas / parameters of the branch Train and educate branches / staff at the visited locations on KYC/ AML compliance, Alert monitoring and response, Branch Operational and hygiene parameters, audit observations and exceptions Present the observation and report to the Unit Head, Function Head at RBCU , the BBH and the Group Head Branch Banking.
Provision of quarterly certification to the central Compliance team with a copy to the respective line managers of the region and the Group Head Branch Banking Guide and monitor branches to Ensure proper and timely responses are sent to any correspondence received from the regulatory bodies or other member banks post proper checks and validations Ensure correct and timely responses are sent on behalf of branches / branch banking for queries / correspondence received centrally to the MD / Groupd Head from the Reserve Bank Of India, Other Regulatory Bodies , other member banks post checking the facts and figures with the branches.
Sales and Influencing Skills
Banking Product & Process Knowledge
NRI Product and Regulatory Knowledge
Planning and Organizing Skills
Knowledge of Competition & Current trends in financial Industry.