Indore / Pune
Education and Experience-
BE (Computer Science /IT), MCA, M.Sc.
4 to 6 Experience.
Should have end to end implementation cycle experience with any CRM product like Salesforce, SugarCRM or Dynamics.
Interface with clients, understand requirements and clearly document them and pass on to the development team.
Ability to provide a solution summary to clients that can meet their requirements.
Understanding of customization and configuration capabilities of a CRM solution.
Knowledge of writing a detailed functional design document.
Test the functions and the features being developed and confirm that they fulfil the business requirements.
Acts as an entry-point for end-users in the issue resolution process, tracking issues through to completion.
Prepare Detailed training guides and user manuals.
Provide Training to clients and end-users.
Provide post go-live support to help resolve issues.
Ensure all client deliverables meet client expectations in terms of scope and quality.
Participates in Scrum planning and release management, testing and validation.
Proficient with Excel, PowerPoint, Outlook and Word.
Good at analytical thinking and attention to detail.
Excellent verbal and written communication skills.