There are many jobs in the BPO sector such as those that require you to attend calls, or to make calls, for customer support, making sales, or also for customer retention or for collection of dues. And then there are jobs which are commonly known as back office jobs, team leader position, and other higher management level jobs.
This article will give you a brief description of the main types of jobs that are available in the BPO industry. So let's get the ball rolling.
Voice processes can be either inbound or outbound. In inbound processes you'll be handling calls that customer or prospects make. For example, a telecom company outsources its customer support, so in this you'll be handling calls from their customers on the telecom company's behalf. One other example would be that a prospect customer is calling to get more information about a product or service.
In outbound processes, calls are to be made in order to generate sales or may be to collect dues. For example, a satellite TV company outsources the Telesales department, so in this you would have to make calls to prospect customers in order to generate sales. This type of positions offer good salary with additional incentives for making sales.
SourceFor voice positions one must have excellent communication skills, average computer skills, and the ability to solve the customer's queries quickly. For this they are also required to have good listening skills and having a neutral accent will only help. Having a neutral accent is nothing but having a clear voice without any influences from the mother tongue that you may have.
Almost all international BPO jobs for voice process will have night shifts. For instance, if you join a BPO which has a UK process. Suppose the customer support center starts at 8 A.M and ends at 8 P.M UK local time then it would be nearly 1 P.M in India and approximately 3.30 P.M Philippines. So if you are a worker in India then your shift would start from 1 P.M local and accordingly if you are a worker in Philippines then your day would start at 3.30 P.M.
There is always a monitoring process wherein your calls will be monitored for determining your productivity.
- Non Voice Process / Back Office
Businesses outsource not only contact centers but also data processing work and administrative operations. So there comes the need of professionals who pwill do official work that may include creating reports, preparing spreadsheets of daily sales, data entry in a particular software etc.
Without going into much detail let me put it this way. Work that can be done on a computer system and does not require actual visits or direct face-to-face coordination with clients. Though it may require inter-department coordination and collaboration.
For back office processes recruiters generally require you to have good computer skills, communication skills, written skills (If you can write an email without grammar and spelling mistakes that would be fine) etc. Good computer skills here means you should be thorough with the office applications such as MS Word, MS Excel. Whereas good communication is nothing but getting your thought across in a clear and simple way.
Back office job requires you do the job fast and with minimal or no errors. For that a minimum 25 Words Per Minute typing is considered good.
Semi-voice processes are more or like the voice processes. But with a slight difference. The difference is that in addition to handling calls, they might also have to send emails, or to give chat support, may have send to fax etc.
The requirements for these positions are same of the voice processes.
There are also positions for team leaders. They are generally required to handle a specific department or to manage a team and lead them to increase productivity and to keep the team motivated. These positions may also be referred as team manager, process leader, process manager etc.
Normally team leaders should have 3-5 experience
Interview venue : erode
time : 12.00p.m to 3.00 p.m
date : 16.09.2019 to 18.09.2019
well wisher placement private limited,
Omsakthi Complex, 1st Floor,
Near Abirami Theatre,
contact hr: (further verification details time: 11.00a.m to 5.00p.m)
If not call pickup then whats app/ text message
Job Types: Full-time, Fresher, Walk-In
Salary: ₹10,000.00 to ₹15,000.00 /month