Tech Specialist-Development(Scrum Master)
The Royal Bank of Scotland
Chennai, Tamil Nadu
The Business

The Role

This role is based in the Business Automation Systems (BAS) within Enterprise Engineering (EE).

The Scrum Master is responsible for making sure a Scrum or Feature Team lives by the values and practices of Scrum. The Scrum Master is often considered a coach for the Scrum or Feature team, empowering them to become a high performing team, increasing the productivity, transparency, frequency and quality of delivery, and driving the continuous improvement of the team. The Scrum Master also acts as the process owner for the Scrum or Feature Team, and maintains the relationship with the project's key stakeholder, who is referred to as the product owner.

The Scrum Master ensures the Scrum or Feature team performs at their highest level. This involves removing any impediments to progress, facilitating meetings, protecting the team from outside influences or distractions and working with the product owner to make sure the product backlog is in good shape and ready for the next sprint.

What the Business does

Enterprise Engineering is part of RBS Technology Services and delivers enterprise engineering capabilities that transform the way RBS serves its customers.

Enterprise Engineering provides pragmatic technology leadership. This means we deliver the smartest possible solution in the most commercial way against a set of guiding principles that define how we behave and how we hold ourselves accountable.

Your Responsibilities

As a Scrum Master your key responsibilities will include:
accountable for ensuring the Scrum or Feature team understand Agile practices, the Scrum framework and values, and that the team uses this framework to deliver working software to satisfy Platform customers and react to their needs quickly.
Transforms the Scrum or Feature team to become self organising to reduce management overhead costs, using techniques such as Systems & Lean thinking.
Guides and coaches the Scrum or Feature team on self organising (e.g. Facilitates getting the work done without coercion, assigning, or dictating; empowering them to take ownership of the work) to fill in the intentional gaps left in the Agile/Scrum frameworks, to deliver more cost effective business value outcomes for the customer.
Assesses the Scrum Maturity of the Scrum or Feature team and takes action to improve this to ensure a high performing team delivering excellent customer outcomes.
Guides the Scrum or Feature team to work at a sustainable pace removing peaks and troughs to allow for continuous delivery and remove impediments to reduce time to market.
Builds a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving.
Facilitates discussion, decision making, and conflict resolution to help the teams become high-performing.
Ensures the Scrum or Feature team builds relationships to promote internal and external communication, improving transparency, and radiating information to all interested parties.
Educates the Product Owner, especially with respect to refining and maintaining the product backlog.
Helps the Scrum or Feature team to define their ways of working and the definition of any processes that provide structure for them For example the creation of workflows in tools used such as Jira, the development of team guidelines, etc.
Provides all support to the Scrum or Feature team using a servant leadership style whenever possible, and leading by example.
Actively contributes to their Centre of Excellence (CoE) specialism by cross sharing of best practice and learnings with their CoE & Community of Practice (CoP) colleagues and adhere to all standards & policies as required by CoE.
The Skills you will need

In order to be successful in this role, you must have the following skills & experience:

Experience of successful Scrum adoption
Knowledge of modern development practices and tools for example - DevOps, TDD, Continuous integration, build agent etc.
Experience of automated testing frameworks.
Experience of changing organisational\team\department mind-sets, culture and structure.
Experience of coaching cross-functional teams into high performing teams.
Understanding and experience of applying empirical process control.
Deep understanding of the Agile Manifesto and principles.
Scrum Master certification (CSM, PSM, CSP).
Experience and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
Experience of building a culture of transparency within feature teams by empowering individuals and inspiring collaborative team performance.

Our purpose is to serve customers well. We serve around 19 million customers across the globe, and our aim is to consistently meet and exceed their needs wherever they find us. Our ambition is to become the UK’s number-one bank for customer trust, service and advocacy and our team in India is integral to helping us achieve this goal.

We’ll make sure you’re clear on what’s expected of you in your role, that you have what you need so that you’re capable of succeeding, and that you’re motivated to do your best work. We’re a place where you can grow your career, build skills, expand your horizons and be recognised for the great contributions you make.


Your reward is about much more than just your salary. Our benefits packages are designed to be flexible, giving you the freedom to make choices which fit your lifestyle, and your plans for the future.


We care about diversity, and we believe everyone should be able to bring their whole selves to work. And as an equal opportunity employer, we invite applicants from all sections of the community including across gender identities, orientations, physical and mental capabilities, cultures and ages. We want you for the work you’ll do.