IT Support Executive
Directi
Mumbai, Maharashtra
Directi is founded by Bhavin Turakhia. Serial entrepreneur and billionaire, Bhavin Turakhia is driven by a passion for problem-solving and maximizing efficiency through technology driven innovations. In the last 22 years, he has built 5 successful businesses, all driven by his belief that “it is our moral obligation to make an impact that is proportionate to our potential”. At 17, he co-founded Resellerclub, Logicboxes and BigRock, which he exited in a $160mn transaction in 2014. He is presently heading Flock - a suite of productivity apps, Zeta - a digital payments platform, and Radix - a leading registry for top-level extensions.
What is the Job like?
Drive closure of local IT user calls within the specified SLAs.
Coordinate with contractors/vendors, monitor progress of work, escalate delays and changes to the manager.
Review/Prepare Daily, Monthly and Quarterly call analysis report, call trend report and
Hardware failure report.
Co-ordinate with Manager & Engineers for any process, management changes or technical support changes.
Coordinate with Procurement team and ensure stock availability for daily operations.
Act as a reliable point of contact for the Service Desk team for issue escalations & nonstandard service requests.
Create conducive team-atmosphere by applying required motivation levels
Plan and execute maintenance schedules.
Who should apply for this role?
Graduation in IT is highly preferable.
Candidate should have good knowledge of IT products.
You have 1+ years of relevant experience
You possess strong problem solving skills with ability to organize and analyze data
You are confident, creative, proactive in taking initiatives and achieving them
You are a goal-oriented individual with a strong attention to detail
Should have basic knowledge of Mac, Linux and Network Installation, configuration and Managing of Windows 7 up to Windows 10 machines.
Should have excellent Windows Desktops OS troubleshooting skills including hardware troubleshooting skills.
Installation, configuration & management of Servers, WiFi Router and Network devices.
Installation and management of mail applications like MS Outlook and Thunderbird.
Should have hands-on experience with Google Apps (Gmail, Google Docs, etc)
Monitoring of Servers and Network devices to ensure minimal downtime.
Inventory management for hardware and softwares.
Backups and profile migration for users co-ordination with vendors for timely resolutions on hardware related calls.
Manage centralized Kaspersky Antivirus server, WSUS, WDS, File & Print services
Basic knowledge of DHCP, DNS, SCCM and good knowledge of RAID
Should know how to upgrade firmware and BIOS
User and security access management using Active Directory Services
Benefits and Perks

We at Directi love our jobs. And it’s no surprise – we get to work on exciting, new projects with some of the best brains in the industry, and that too in a vibrant atmosphere that is designed to be comfortable and conducive for our personal and professional growth.

And Directi goes the extra mile to make you feel at home. We offer benefits ranging from affordable catered meals and even snacks on the house. Our workspaces are welcoming and fun, complete with bean bag chairs and ping pong tables. You are free to wear what makes you comfortable and choose the hours you keep, as a team. Oh, and we’ve got your family covered too, with great health insurance plans and other benefits. In short, everything you need to be your best self at work!
If you like the idea of working on cutting-edge technologies and solutions that have a truly global impact, get in touch!