Be part of our global growth and transformation
Newly created roles
Work as part of a valued and collaborative team
Our ideal people will:
Have working knowledge or experience in:
IT Automation Management
Software Development in both cloud and on-premise environments.
ITIL and appropriate Automation Technologies.
Operational and project-based role; encompassing design, delivery and run of production systems.
Technically you will understand and have worked with some (or all):
Software Development Lifecyle
Experience developing in languages C#, Java, HTTP, Perl
Experience developing against REST/SOAP APIs
Experience developing in Windows PowerShell
Experience in Unix/Linux shell scripting
Experience with SQL Scripting
Demonstrated history integrating discrete systems to achieve operational efficiencies
Experience using Orchestration software such as Puppet, Ansible or AWS CloudFormation.
Overall understanding of IT Service Management – ITIL core processes including Incident, Service Request, Change, Event/Alert, Asset Mgmt. including CMDB
Working knowledge/ Hands-on experience of Administration of Service Management toolsets
Understanding of IT Management tools like SCCM, SolarWinds, Puppet
Ivanti Automation (RES software automation) and Ivanti Service Manager skills highly regarded
Be recognised for the following attributes:
Delivers High Quality Work
Effective Communicator (internally and externally)
Critical Thinking and Problem Solving
Resilient and able to easily adapt to change
Collaborative with colleagues and peers at all levels
Your will contribute by:
Ability to develop Automation workflows - ability to visualise desired outcome and develop logical process steps to achieve outcomes
Working knowledge and experience with IT Automation tools to reduce workload/ effort to IT Services
End to end management of Automation Run Books and workflows including developing, testing and deploying to production
Creation and integration of Web Services
Monitor Automation workloads and pro-actively address any failures by fixing associated run-books/workflows
Administration of Service Management tool – Ivanti Service Manager
Develop Request Offerings using Administration interface and configuration of corresponding workflows
Work to fulfil minor enhancements, change requests and bug fixes
Reports generation and scheduling on an ad-hoc basis involved with the implementation of system and cloud services
Responsible for change management activities related workflows and automation scripting.
Co-ordinate and arrange support of newly implemented systems services with the Global Unix/Linux Team
Maintain a close working relationship with Global IT and IT Vendors
Deliver work that is of a high-quality standard that meets organisational quality assurance requirements
Design, Build and deliver with a focus on the delivery and ongoing management of all global service management processes and automation scripts
Provide Technical Leadership that ensures a strong focus on service continuity, helps us do business and achieves the global IT Strategy.
Why work for us?
Every day, we at Hansen inspire and challenge today’s utilities and telecoms to be tomorrow’s next experience companies.
From North America to Australia and everywhere in between, you’ll be part of a global team of technology professionals who work to enable our clients to innovate more freely and engage at a new level with their customers.
Working as part of our team in India you will have:
Comprehensive Health Insurance
Superannuation after two years’ service
Subsidised food and snacks in office
Continuous Learning and Development
Who are Hansen Technologies?
We are a global provider of software and services to the energy, water and communications industries. With our award-winning software suite, we help more than 600 customers in over 80 countries to create and deliver new products and services, engage with customers, and control and manage critical revenue management and customer support processes.
We are a culture of persistent problem solvers, together on a journey with our customers striking the right balance between the legacy and future advancements.