Location: Chennai, India
Position Type: Permanent
The primary function of this role is to provide support to all RAIDNet's customers. This covers IPSC, IPVC and Internal Support
Reporting to the Support Team Leader, you will be responsible for ensuring that all customers receive support in line with the agreed SLA's as well as managing the helpdesk team. This is a role that has a lot of customer interaction, so the ability to work with customers is vital.
It is essential that you have the ability to prioritise constantly clashing priorities and be able to successfully liaise with other departments in the company to ensure that issues are being dealt with. It is also a role where growing the team and processes are very important.
� 2:1 or higher Bachelor�s degree in Computer Science or software related degree or equivalent experience.
� Excellent written and verbal presentation skills
� Strong knowledge of database architectures and methodologies, ideally of Microsoft SQL Server 2005and or 2008 and the ability to manipulate data effectively and efficiency using SQL
� OO Concepts and rationale.
� Experience with an OO development language (.NET, Java, C+), C Sharp)
� Excellent knowledge of Windows Server 2008 and Windows XP and Vista.
� Excellent knowledge of networking principles and the IP protocol.
� Experience with PC configuration and troubleshooting with the Windows operating system.
� Excellent knowledge of VM Environments and Microsoft Clustering
� Strong analytical and problem solving skills.
� Ability to work on classified projects, some of which may require government, police or other clearance.
To apply for the role of Software Support Engineer or for more information please email us email@example.com
please do not contact us by phone