Job: Operations
Primary Location: ASEAN & South Asia-India-Bangalore
Schedule: Full-time
Employee Status: Permanent
Posting Date: 23/Nov/2020, 11:14:57 PM
Unposting Date: Ongoing
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Support Head of Change Management in driving operating model definition and implementation end-to-end
Lead delivery of operational design outcomes, including:
Hands-on development of Release Operating Model, articulating current and future state across people, process, technology and information
Active collaboration with Regional Change Teams to ensure Release Operating Model design captures and caters for regional “must-have” requirements
Hands-on development of process guidance and detailed work instructions to embed business processes into BAU at a user-level
Delivery of key implementation artefacts, including cutover strategies, risk assessment papers and process governance papers
Ensure all operational design deliverables are thought through, understood across impacted stakeholder groups and implementable in BAU
Drive key change management outcomes::
Business Impact Assessments, including qualitative and quantitative analysis (e.g. volume, touch time and FTE) to articulate target state impacts and change management responses
Ensure identified impacts are addressed through business readiness plans, training, communications and engagement
Manage and effectively engage key stakeholders across front office, middle office, operations, compliance, FCC and IT to deliver workstream outcomes
Occasional need to work on weekends to support peak-period testing and go live activities
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.
