q Training & Staffing:
- Leading a team of CRP/BRP* to acquire NTB CASA, to drive cross sell, monitoring of sales process efficiency, drive productivity along with Product Quality mix.
- Optimum staffing of resources, Training & Sales team management (Both Classroom and Field)
q Sales Discipline & Input Parameters:
ü CRM creation for catchment- Segment/ Market/ Industry
ü DSR, Lead Management, Maximum usage of Digital platform
ü Focus on Activities at Industrial estate, commercial/ Business park/ Society/ Clubs etc. around the catchment
ü Actively up-sell each business opportunity to maximize revenue opportunity.
q Business Hygiene & Customer Experience:
- Focus on superior TAT, FTR
q VQVP- Volume with Quality & Value with Productivity will be the mantra of sourcing.
ü Wish-list based sourcing
ü Hook-based sourcing
ü Asset led relationship deepening
ü Industry- segment focused sourcing
Keep the team motivated at all times to have the highest level of energy and deliver on organizational objectives
Team & Leadership Engagement
Visible engagement with Team & Leadership, covering:
q Performance monitoring & review of CRP/BRP*
q Identifying gaps leading to underperformance, providing support items on underperformance, sharing of best practices across teams etc.
q Implement sales monitoring mechanism to measure the productivity of the team on core and cross sell targets.
q Focus on underperforming BRP’s.
q Focus on senior mgmt reporting and ensuring support / direction to enhance channel performance.
q Goal setting, & Review
q Exception & escalation handling
q Overall experience of over 7 years with banking experience of at least 4 years in Liabilities sales team management.
q Strong People Management, Presentation and Relationship skills.
q Team Orientation and Customer Focus
q Analytical and Problem Solving
q Energetic, Dynamic, Pleasant & outgoing personality.
Delhi - South
Acquisition and Product Cross Sell Management