American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 12,000 employees and operations in nearly 120 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.
We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success
expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. Get ready to make impressions that will last. For more information on GBT, feel free to visit our company website at https://www.amexglobalbusinesstravel.com/
Summary: Responsible for managing deployments of Customer Product tools for APAC region. This includes setting up policy, air contracts, car contracts, hotel contracts, user upload methodology and site testing within the platform guidelines. Consults and optimally configures site to meet clients’ needs within the platform offering. Provides subject matter expertise to Sales, Field Effectiveness, Product Development, Support, and Relationship Managers for this platform & client type.
Reporting: Team Manager, Customer Product Deployment APAC
Ability to think analytically & conceptually
In depth knowledge of Web/internet/server knowledge
Ability to work independently
PC/technical skills(includes troubleshooting of browsers & variety of applications)
Previous experience of Project Management desired
Previous experience of Deployment
Ability to drive results in a P/L environment
Must have knowledge of corporate travel/airline industry in order to interpret travel policies and contracts
Time management/organizational & change management skills
Excellent relationship management and communication skills (both written and verbal)
Multiple GDS (Galileo/Sabre/ Amadeus) and booking tools knowledge (such as GetThere/Concur)
Ability to cross communicate in a matrix environment (testing of site – decision tree)
Consult & determine cycle of implementation plan with customers and internal American Express partners
Determine & escalate delays during implementation cycle, with final launch decision.
Consult on & provide technical support on specifications for implementation
Prioritization of work load
Self Managed workflow with ability to work across matrix environment
Metric and benchmark adherence
Special projects as assigned by Manager/Director.
End to end implementation of customer product tools into fulfilment centres in APAC and potentially other markets globally
Create and maintain detailed project plans on applicable projects
Manage the relationship with vendors, Acct Executives, GMs and Ops to request information and completion of required tasks to ensure timelines are met
Coordination of discussions with clients to set expectations and determine company infrastructure, travel policy interpretation, and user enrolments
Creation, testing and troubleshooting of site, including travel policy, pricing and PNRs
Contribute best practices to improve quality, standardization and documentation of implementations globally
Ability to collaborate with team members and business partners across global Amex GBT locations
Contribute to Departmental metrics/goals
Updates Management of implementation status on weekly basis and participates in weekly team meetings
Acts as subject matter expert
Collaborate with Product Development to determine feasibility of new vendor offerings. Create and test implementation processes to support
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