Our Ongoing Commitment to Diversity, Equity & Inclusion
We believe a workplace that encourages and values different voices, perspectives, and backgrounds builds better teams, better solutions, and more innovation. The goal is for every single team member to have a voice and experience a sense of belonging here, regardless of where they sit in the organization and what their background is. We look forward to your sharing your outstanding and unique talents and perspectives with us!
Job Title: Support Specialist
Department: Information Technology
Job Scope / Summary:
Support information technology (IT) applications, systems, and processes, and their users within the organization. Provide first-level support of technology hardware and software, including installation, monitoring, troubleshooting, user support, and problem resolution. Provide input and feedback to second-level IT and external vendor support personnel to assist in problem escalation and resolution. Work with management to review and continuously improve IT service delivery.
Directly support information technology end-users in-person and through electronic methods, including email, instant messaging, and social media.
Install and configure computer, network, and telecommunications hardware, software, services, subscriptions, and licenses.
Troubleshoot hardware and software problems related to device connectivity, scanning and printing, desktop and laptop operating systems, and office productivity applications.
Monitor assignment queues; respond to, update, and resolve Incident and Request tickets within established service level commitments and timeframes.
Assist end-users in diagnosing and resolving information technology issues; open Incident or Request tickets on their behalf as needed to ensure proper documentation and escalation.
Provide timely end-user updates regarding open issues and participate in company and department status meetings to ensure proper communication and visibility.
Maintain knowledge and skill level to support dynamic and evolving information technologies, leveraging the Internet, vendor documentation, and other self-study materials and methods.
Ability to read, write, and speak English at a conversational level.
Ability to work on-site (corporate office or facility) or from home (remote access) as needed.
Ability to follow documented procedures and manage time wisely to ensure daily productivity.
Ability to work and communicate well in a team setting to meet organizational goals.
Experience / Education:
Completion of secondary education equivalent to a high school diploma, supplemented by coursework, training, or certification related to information technology or personal computing.
A minimum of 6 months prior experience supporting information technology, computer networking, or personal computing in a corporate, educational, or vocational environment.
Knowledge / Skills / Abilities:
Knowledge of basic end-user computing devices and their setup (personal computers, laptops, monitors, keyboards and other peripherals).
Comfortable installing and connecting personal computer equipment, devices, and peripherals.
Experience using the Microsoft Windows operating system, including basic installation and setup. Advanced knowledge (device configuration, troubleshooting, Active Directory integration) is highly desirable.
Experience with Microsoft Office application suite or Microsoft 365.
Detail oriented, inquisitive, able to stay engaged and see a problem through to resolution.
Able to document troubleshooting and resolution steps in a clear and concise manner.
Able to work a flexible work week, including nights, weekends, or extended hours if required to meet production schedules or provide critical support.
Able to travel to remote locations if required for training or on-site support.
Able to lift and carry personal computer equipment up to 25 lbs. without assistance
BEHR (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
BEHR is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish
E-Verify Right to Work Poster: English & Spanish