At EY, our purpose is Building a better working world. The insights and quality services we provide help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.
In a world that’s changing faster than ever, our purpose acts as our ‘North Star’ guiding our more than 260,000 people – providing the context and meaning for the work we do every day. We help digital pioneers fight data piracy; guide governments through cash-flow crises; unlock new medical treatments with data analytics; and pursue high quality audits to build trust in financial markets and business. In other words, partnering with entrepreneurs, companies, and entire countries to solve their most pressing challenges.
Through our four integrated service lines — Assurance, Advisory, Tax and Transaction Advisory Services — and our deep sector knowledge, we help our clients to capitalize on new opportunities and assess and manage risk to deliver responsible growth. Our high-performing, multidisciplinary teams help them fulfill regulatory requirements, keep investors informed and meet stakeholder needs.
About Global Delivery Services(GDS)
Global Delivery Services is one of EY's greatest global assets. Now with over 29,500 smart, dedicated and incredibly responsive professionals, we support all service lines, Knowledge, Markets and enablement functions across the world. Today, we span nine centers in five countries: Argentina, China, India, Philippines and Poland.
GDS Client Service supports client serving engagement teams globally, enabling account teams to provide seamless, high-quality, value-added support, and helping deliver exceptional client service. Our Enablement Services provides cost-effective, high-skilled, and innovative services to support EY's global and local enablement teams.
Our aim is to improve margin on engagements, reduce the cost of sales and improve efficiency of client service delivery. The ultimate goal is to continue to strategically partner with EY, so that together, we can achieve our Vision 2020 ambitions.
Leading GDS’ charge in helping EY extend its leading client services networks and drive improved firm margins is the Growth Acceleration Group (GAG). By transforming the way GDS engages with its regional users, the GAG has become a critical component for developing a strong link that allows EY – and its clients - to realize the benefits of its service delivery investments. Leveraging a holistic and integrated GDS strategy, and by placing the regions at the center of our approach to the business and by understanding their needs, the GAG has exponentially helped increase demand for GDS services. The GAG has been a critical component in achieving our leadership’s vision of transforming GDS from a transactional service provider to a partner with the business.
The individual will be responsible for providing strategic and account management support to geographical leaders and acts as a primary interface between GDS and Regional Leadership. It’s a multifaceted senior leadership support role that involves driving and managing our user centricity agenda.
Essential Functions of the Job:
Working collaboratively with GDS, GAG and Regional leadership in developing and implementing the GDS strategy for all market segments, across service lines and enablement functions
Responsible for building a comprehensive understanding of the users business, GDS usage metrics, value proposition, relationship matrix, operating model, business priorities, opportunities, growth drivers, and inhibitors
Identify critical User decision makers/influencers/stakeholders to build high-impact relationships through a strong understanding of their needs, expectations, perceptions and key business imperatives
Create and help drive user specific go-to-market strategies - both strategic and tactical – designed to grow GDS adoption in the region. Ensure robust pipeline management across regions, drive project management discipline, and work in collaboration with service lines/functions to effectively implement demand growth in the regions
Collaborate with reporting/business analytics function to deliver insightful reporting, improve data integrity and management, and utilize analytics to help the leadership team evaluate and drive business performance
Support monthly/quarterly business reviews with the Account leaders and SL/CBS regional teams
Strongly represent GDS and its Users and their best interests with confidence through deep knowledge of Users’ business needs, industry expertise, personal self-awareness and a balanced approach that recognizes that business relationships are built on trust and connection
Fulfil a lead role in managing virtual/in-person User events by co-developing agenda-based approach with internal and external leadership, and then, facilitating discussions that identifies and then explore agreed-upon objectives
Conceptualize and then deliver customized business solutions, presentations and business collaterals that conveys progressive value proposition to key decision makes and stakeholders
Work closely with GDS account leader(s) to strategize and plan a customized approach to the account, integrating User needs with GDS’ capabilities, experience and expertise
Effectively leverage EY GDS proprietary Value Discovery frameworks, tools and enablers (such as GDS Navigator) to pitch/present strategic conversations and support program management of the execution of GDS’ account- and region-specific priorities and objectives
Confidently assume the role of a reliable, solution-centered, User-focused, go-to strategic advisor willing to provide high level advice, support and assistance
Analytical/Decision Making Responsibilities:
Liaise closely with GDS service lines and enablement functions ensuring identified opportunities are being pursued aggressively and deliverables meet the highest internal and external standards and expectations
Identify and resolve operational issues that might arise by finding creative solutions to eliminate issues and other challenges that might otherwise impede the objectives of the team, GDS or the User
Leverage excellent analytical skills to identify and then deeply understand any business issues/challenges, thereby driving smart decisions
Consistently reinforce the GDS’ value proposition as appropriate using effective communication skills and a strategic, solution-oriented approach to creating interest for our clients, Users and key stakeholders
Knowledge and Functional Skills Requirements:
Be strategic, keeping in mind the Users’ key objectives and how best to marshal resources necessary to meet them
Strong relationship management and team orientation skills; ability to lead, execute gravitas and influence others in a cross-functional environment.
Must possess excellent listening, oral, written, presentation, communication and negotiating skills
Strong project management skills facilitating culturally-diverse teams across service lines and functions
Proactively identify and help mitigate risks and issues
Be comfortable interacting with and influencing executive level stakeholders.
Ability to function in a rapidly changing, heavily matrixed and often virtual environment
Culturally sensitive, capable of handling interactions with a “global mindset”
The role is primarily an independent contributor role and individual is required to coach/mentor team members in a cross-functional environment.
Experience in key account management, strategic planning & execution, business development including opportunity identification
In-depth knowledge of professional services and relevant alternative service delivery models
Bachelor’s degree, MBA or another relevant advanced degree preferred
Certification Requirements: Certification Requirements: PMP or other PM certification preferred but not mandatory.
Note: This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.