SCAM ALERT: Caution against fraudulent job offers!
Caution against fraudulent job offers!
We have been informed of instances where jobseekers are led to believe of fictitious job opportunities with Deloitte India (“Deloitte”). In one or more such cases, false promises of actual or potential selection, or initiation or completion of the recruitment formalities appear to have been or are being made. Some jobseekers appear to have been asked to pay money to specified bank accounts of individuals or entities as a condition of their selection for a ‘job’ with Deloitte. These individuals or entities are in no way connected with Deloitte and do not represent or otherwise act on behalf of Deloitte.
We would like to clarify that:
At Deloitte, ethics and integrity are fundamental and not negotiable.
We are against corruption and neither offer bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.
We have not authorised any party or person to collect any money from jobseekers in any form whatsoever for promises of getting jobs in Deloitte.
We consider candidates only on merit and that we provide an equal opportunity to eligible applicants.
No one other than an authorised official of Deloitte is permitted to confirm any job offer from Deloitte.
Anyone who at any time has made or makes any payment to any party against promises of job or selection for a job with Deloitte or any matter related to this (including those for ‘registration’, ‘verification’ or ‘security deposit’) or otherwise engages with any such person who has made or makes fraudulent promises or offers, does so (or has done so) entirely at their own risk. Deloitte takes no responsibility or liability for any such unauthorised or fraudulent actions or engagements.
We encourage jobseekers to exercise caution. If you have queries about the veracity of a job offer you have received which relates to Deloitte or would like to report a fraud with regard to job offers with Deloitte, please send an email to email@example.com
Technology Support Associate-Deloitte Support Services India Private Limited
Deloitte believes in its diverse talent. That is why only the BEST choose to be at Deloitte. Technology Team differentiates itself from other Call Centers. The work culture encourages high performance in delivering distinctive service, and the Rewards and Recognition programs encourage taking initiative. Technology Team expects people to work with minimum supervision, think out of the box, make quick decisions, provide attention to detail and be ready for change. Work you’ll do To assist Deloitte employees with technology problems over the phone in a timely manner so that they can perform their job and be productive for the firm. It might involve either direct resolution of the problem or escalation to another team as the case may be. Our customers have a high expectation that you will be able to resolve their issue on the call, but they recognize that there are some issues that can only be resolved by teams outside the CallCenter. Our customers are very computer literate, and accuracy of information is a high priority. · Excellent knowledge on Microsoft Technologies such Outlook 2016, Office 365 and Office 2016, working and troubleshooting experience of Hybrid Environment of On Prem and Exchange Online. · Knowledge on Active Directory such password reset, Account management, Mailbox and DL management. · Good to have experience in working on MS Teams, One Note and One Drive for Business, knowledge of Windows Azure functionality for Mobile Device Management will be added advantage · Should have Knowledge on Microsoft Skype for Business technologies to setup Skype meeting Ad-hoc or planned. · Exceptional knowledge of performance optimization of Windows laptops, including reconfiguration, maintenance and/or upgrades · Should possess most updated Knowledge Smartphone OS such as Android and iOS, Email sync on PDA, Hotspot configuration and troubleshooting · Should provide technical resolution or troubleshooting to the Customers for laptop, printer, MFD and other hardware peripherals · Good Knowledge of Networking and Internet connectivity issues for desktop & portable systems is a must · All applicants must be flexible to work in a 24/7 schedule with split shifts, split week offs and weekend working · Should be extremely flexible to support our customers from multiple time zones · Excellent verbal and written communication. · Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users. · Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions. The team Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Our professionals are committed to excellence and to enhancing the trust of our clients. Quality is our top priority, and by focusing on innovation, we continue to raise the bar on quality and deliver greater value to our clients.
QualificationsRequired: Qualification: BE/B.Tech/MCA/MA/Msc
Experience: 2- 4 years Excellent written, verbal, listening, analytical skills.Easily grasp and communicate complex ideas.Excellent problem-solving skills.Knowledge of MS Office 2010, 2013 including Outlook.Knowledge of computer hardware and software.Knowledge of Operating Systems like Windows 10 and MacOS.Knowledge of network and internet. How you’ll growAt Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India BenefitsAt Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s cultureOur positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenshipDeloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
\\“Deloitte\\” is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited DTTL, a UK private company limited by guarantee. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates. DTTL does not itself provide services to clients. DTTL and each DTTL member firm are separate and distinct legal entities, which cannot obligate each other. DTTL and each DTTL member firm are liable only for their own acts or omissions and not those of each other. Each DTTL member firm is structured differently in accordance with national laws, regulations, customary practice, and other factors, and may secure the provision of professional services in its territory through subsidiaries, affiliates and/or other entities. In the United States, Deloitte LLP is the member firm of DTTL. Like DTTL, Deloitte LLP does not provide services to clients. Instead, services are primarily provided by the subsidiaries of Deloitte LLP, including: Deloitte & Touche LLPDeloitte Consulting LLPDeloitte Financial Advisory Services LLPDeloitte Tax LLP
Requisition code: E21HUANAAT-Tech02