J.P. Morgan is a leading global financial services firm, established over 200 years ago:
We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.
We have assets of $2.5 trillion and operations worldwide
We operate in more than 100 markets.
We have more than 243,000 employees globally.
Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.
Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.
J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.
The Consumer Banking Specialist is responsible for providing timely resolutions to our Consumer and Community Banking customer’s queries. They will connect with our customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards and other issues.
Chase relies on digital marketing as a key strategic channel in driving acquisition, branding, and cross-sell opportunities to millions of customers and potential customers across a suite of financial services products. This digital execution role will manage all aspects of the Owned Media channel from ad placement on chase.com, to managing the decision engine and targeting that drives these ads. This role leverages multiple marketing technologies one being primarily being PEGA Marketing.
In addition, this position requires experience with campaign and timeline management, collaboration with agencies/vendors, measuring and reporting key metrics for digital campaigns, and process adherence through the established workflow.
The Digital Execution role will be responsible for various activities, including the following:
You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment. As a full stack developer, you should be comfortable with both front-end and back-end coding languages, development frameworks.
Primary liaison between Marketing Channel Services – Owned Media team and line of business that leverage chase.com ad serving.
Work directly with key stakeholders from each line of business to obtain requirements for campaign requests and provide support for ad and strategies on chase.com.
Own and develop strategies within PEGA marketing that achieve desired business results – while finding efficiency in configuration.
Create and edit page configuration through marketing platforms like PEGA Marketing Cloud.
Manage and facilitate the QA release and PRODUCTION release process, along with assistance to PROD Support.
Analyze campaign performance, ensuring ad campaigns are effectively maintained to guarantee optimal placement and reach.
Mitigate and triage issues that impact ad serving and the line of business campaigns through various technologies.
Work with cross-functional groups to support key projects as an ad operations resource.
Adhere and promote existing controls as well as optimize for an evolving digital landscape.
4 year college degree, preferably in Information Systems, Business, Marketing or related-field.
4 years’ experience in digital operations role leveraging technology to build, deploy and analyze digital campaigns. Experience with related technologies is helpful (PEGA, Tableau, Adobe).
Knowledge and understanding of general online business, advertising, and marketing principles.
Experience operating in an agile environment.
Familiarity with HTML, Java Script. Experience with web site optimization.
Experience working in staged environments for both Development and QA.
Working knowledge of content management tools and experience with decision engines.
Proven ability to take initiative and influence others - achieving results in a matrix organization.
Good written, verbal communications and time management skills.