Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability , protection , and insights . Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end – keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.
Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.
Veritas Customer Success is responsible for ensuring that Veritas’ customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales.
This individual is responsible for managing a team of support professionals, who provide high-touch technical support to enterprise customers • Success in this role is measured by an individual’s ability to foster a positive working environment for employees, while inspiring their team to deliver measurable value. This includes but is not limited to: Maintaining high customer satisfaction, driving operational efficiency and improvements, and meeting and/or exceeding established productivity targets. • This person will need to collaborate and partner with customers, subordinates, colleagues and senior leadership to overcome potential obstacles, and unforeseen conflict, in order to meet business objectives. A well-qualified candidate should have the ability to: o Demonstrate appropriate business acumen o Utilize effective problem-solving techniques during stressful situations o Establish and leverage trusting relationships with others o Build and sustain a results-oriented, high-performing team o Lead confidently through periods of change or ambiguity o Requirement is to work in 24x7 environment with rotational shifts
At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. We also value uniqueness and know that a more diverse and inclusive workforce makes a winning team, so come as you are! Interested? Then apply and find out more about #TeamVTAS!