Associate IV, Service Delivery Operations
Xerox Corporation
Chandigarh, Chandigarh
(Job Number: 19002827)

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

Learn more at www.xerox.com and explore our commitment to diversity and inclusion!

Purpose
Handle a team of 25-30 validators and manage day to day activities

Report issues / daily productivity

Good people manager

Good Communication both written and verbal

Identify Areas of Improvement and take necessary action

Innovative and seeks solutions

Prompt in decision making

Able to Plan, implement & handle project independently

Leave Management - should be able to manage shrinkage within acceptable limits at all times

Knowledge Sharing - Share updates & feedbacks received from client with team

Achieving target Assigned for the team on a weekly/Monthly basis

Taking corrective action for low performers

Knowledge of MS Office for day to day use

Able to effectively communicate with Clients & stakeholders (Client interaction is limited but needed in certain areas))

Key Deliverables:
Timely Delivery (SLA)

Quality assurance

Process Adherence

Attrition Management

Coaching

Recruitment

Documentation

Candidate Education:
Work Experience: Total 4+ years experience and Min. 2 years in current role

Mandatory

  • CVs without these requirements will not be shortlisted under any circumstance
Important

  • CVs without these requirements will only be shortlisted if candidate appears very strong on other requirements
Good to have

  • CVs without these requirements may be shortlisted if candidate appears strong on other requirements
Technical skills:
  • MS Suite (Word, Excel & PowerPoint)
  • Basic SQL
  • Presentation Skills
Educational

requirements:
  • Graduate
  • Post Graduate in Commerce, Mgt, or other related fields
  • B. Com
  • MBA or Diploma in People Management
  • Quality Certification – TQM / Six Sigma / Lean Mgt
Other requirements:
  • Backend (Non-Voice) Process Team Management
  • Strong communication and influencing skills
  • can Multi-Task
  • Ready to work in Rotational Shifts
·

  • Accounting Procedures
  • Knowledge of data validation
  • Other Languages (regional / international)
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Primary Location India-Haryana-Chandigarh
Travel No
Employee Status Regular