Manage user new user setup/deactivation, roles, profiles, permission sets, public groups, OWD, sharing rules, etc.
Identify features/resources such as sandboxes, reports, dashboards and clean them.
Manage incidents created through various channels such as support requests, service now requests, etc.
Administer B2B storefronts and communities.
Collaborate with admins, release engineers, and technical leads to support the continuous delivery of new functionalities and enhancements.
Create and maintain technical documentation on administering and configuring Salesforce.
Release planning and deployments.
Salesforce core platform functionalities such as Sales Cloud, Service Cloud, Marketing features
good knowledge of different Salesforce license types and their implications.
The overall experience of 2+ years as admin / BA managing one or more Salesforce org.
Job Category Associate Developer, Developer, Salesforce