Production Support Engineer, Lead
Epsilon India
Bengaluru, Karnataka
Summary

The Production Analyst Lead is responsible for executing and monitoring production processes as well as for managing production incidents. This includes troubleshooting and escalation of incidents and anomalies in processing.

Duties and responsibilities

File processing to include verifying data quality and identification and communication of file variances and potential issues
Monitor and verify program execution and identification and communication of processing variances (e.g. run time, record counts, etc.) and potential issues
Maintain and adhere production schedules to include ad-hoc requests
Maintain documentation of production schedules, production run-books, and assist in documenting operational best practices
Ensure compliance and production standards by attend final code review meetings to determine production readiness (e.g. validate coding standards against the production readiness checklist, etc.)
Perform code migration to the production environment
Troubleshoot failures and determine best course of action
Qualifications

Minimum Qualifications

  • 7-9 Years relevant work experience
Good communication, interpersonal, and analytical skills.
Professional proficiency in English
Basic knowledge of development and support methodologies / architectures
Able to assist in developing and documenting job related procedures
Basic understanding of various platforms (e.g. Unix, Windows, Linux)
Basic Understanding of SQL and scheduling
Preferred Qualifications

Associate’s or Bachelor’s degree preferred

Familiar with different tool sets:
Data Security Standards (e.g. PCI, PII, etc.)
Data file transfer (e.g. SFTP, Connect Direct, etc.)
Source Code Control (e.g. CVS, TFX, etc.)
Data Manipulation (e.g. Unix awk, etc.)
Familiarity with OLTP and Data Warehouse environments
Understanding of Operational best practices
Good time management
Detail oriented and ability to multi-task