Job Information
Industry
Customer Service
Work Experience
1-3 years
City
Bangalore
State/Province
Karnataka
Country
India
Zip/Postal Code
560095
About us
Lifesight is a fast growing enterprise SaaS company focused on helping brands, publishers, agencies and platforms leverage data to build customer intelligence, experiences and relationships. We have a team of 65 across offices in the US, Singapore, India, Australia and UAE with over 300 customers. With an unprecedented amount of data being generated by customers today, we make it easy for businesses to understand, target and measure their customers by leveraging their customer data with our industry leading identity solution. Our platform collects, unifies, enriches and activates data for marketing and analytics use cases so users can focus on executing their strategy and delivering their products. Our product is being adopted rapidly globally and we need the best people onboard the team to accelerate our growth
Job Description
Product Experts at Lifesight are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to our US customers who are scaling their businesses with Lifesight.
We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.
How you will make a difference:
Develop an in-depth knowledge of the Lifesight platform
Provide high-quality product support for Lifesight customers, partnering with them to effectively resolve their issues through email, chat, and phone
Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
Diagnose software issues and resolve escalated customer complaints engage using established processes
Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
Communicate thoughtfully and effectively with all Lifesight customers
Document troubleshooting and problem resolution steps.
Requirements
Who You Are:
A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
Passionate about creative problem solving for customers and end users
Self-motivated, eager to learn and thrive in a collaborative environment
Capable of adapting quickly to changing priorities
Experience with or able to quickly pick-up:
Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
Web works, networking, and software products
DNS, IPs and other networking concepts
APIs
Email marketing platforms and E-Commerce platforms
At Lifesight we value the unique backgrounds, experiences and perspectives each Lifesight brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.
I'm interested
