Quality Officer
Britannia
Rudrapur, West Bengal
Position Title: Quality Officer

Function: Quality Assurance

Key Stakeholders:
Internal: Production Officer, Stores Officer, CP officers

External: Sales

Educational Qualification: Graduate in Food Technology/ Msc. Chemistry

Desired Competencies:
Familiarity with the tools, concepts and methodologies of quality management.

Basic knowledge of applicable software to infer statistical data. Negotiation skills. Customer Orientation.

Key Responsibilities:
Quality & Food Safety Execution

Ensure on-line product quality monitoring & immediate action taken through production officers & CP management to address any non-conformity
Ensure testing of finished goods as per standard sampling & test method with correct documentation. Participate in product quality exercise regularly.
Periodic verification of process records, incoming quality check records, ingredient shelf-life records, in-process quality check records
Regular verification of correct functioning of critical process equipments like weighing balances, metal detectors, sifters,dividers,moulders,oven, slicers and coders
Ensure basic hygiene, food safety & GMP requirements are complied with in manufacturing.
Ensure critical to food safety processes are being complied with at any point in time during manufacturing. This would include metal detector, pest control, conveyor
Conduct training sessions for workers to create awareness on quality standards, GMP, food safety & hygiene
Regular audit of systems, processes & lab to verify compliance to quality & food safety standards
Immediate & suitable action against issues related to process/system/norm non-adherence, equipment malfunctioning, quality monitoring, food safety & hygiene to prevent the outcome affecting consumers & brand value.

Statutory Compliance

Ensure wrappers are checked for presence of correct addresses,MRP, veg logo, mandatory declarations & necessary documentation maintained
Ensure sufficient samples are checked for weight at every stage of production
Ensure immediate action in process to correct the non-adherence before continuing
Verification of compliance to pack weights by random sampling on regular basis
Ensure no lots detected with underweight packs are released without 100% checking & sorting
Ensure functioning of coder with legible printing on each & every pack across SKUs
Ensure systems are followed during change in date, shift, supervisor's name with necessary documentation
Verification of compliance to coding by random sampling on regular basis
Ensure all weighing balances & dead weights are calibrated as per schedule & not in use without necessary certification
Consumer Complaints
Share each & every complaint as & when they are received with CP management & concerned supervisors, operators & shop floor workers
Identify probable causes of the complaint irrespective of sample availability in consultation with CP management, supervisors, operators & workers
Assist in designing corrective & preventive measures along with the team & implement the same with immediate effect
Evaluate the effectiveness of action through regular evaluation of process & product & trend of complaint of similar nature in subsequent months.
Analyze all complaints registered in terms of category, SKU,extent, trend etc. & share with CP management on regular basis to demonstrate status of improvement & drawing up further action plan

Benchmarking

Visit to retail outlets & distribution points weekly once for understanding customer & consumer quality concerns
Evaluate competition products in terms of grammage, packaging, product quality features etc.
Identify improvement opportunities & share action plans with operation & quality for improvements
Measure effectiveness of improvement through market evaluation & customer feedback
Process Improvement Initiatives
Identify and prioritize improvement opportunities in areas like system , process, cost,time in consultation with operations & quality & apply project based approach towards improvement
Periodically review improvement in the overall quality of processes and systems at the factory
Management information System
Send periodic summary report on factory quality performance to quality manager
Communicate critical to quality & food safety concerns to quality manager & all other concerned as soon as they are observed