Responsible for the desktop and laptop printer AMC - to co-ordinate with the client for replacement /hardware related problems
Maintenance of peripheral Devices, Desktop hardware troubleshooting, upgrades, including memory, additional hard drives.
Desktop & Laptop support Engineer Assembling, configuring and troubleshooting hardware problems and software upgrades for desktops
Troubleshoot Windows XP, Win 7 and Win 8.1 Office 2007 and 2010.
Preparing Inventory of H/W, S/W, N/W report on the basis of Daily/Weekly/Monthly/Yearly.
Configuring Outlook mail client, maintenance of e-mail client as well as backup of the e-mails.
Performed key role in providing local engineering support
Coordination with external vendor for H/W.
Handle escalated issues provided by team engineer.
Responsible for the Desktop and Laptop Printer AMC - to coordinate with the vendor for replacement /hardware related problems
Operating Systems: Windows 2000, XP Professional, Win Vista, Windows 7, Win 8.1, Software: Microsoft Office 97, 2007, 2010.
McAfee anti-virus and Norton's system suite, Symantec anti-virus,
Excellent Communication skills