What this job involves:
Providing strong leadership from end-to-end
Are you a seasoned expert with superior leadership skills? In this position, you’ll fill a pivotal role as the focal point in all things related to facility . You’ll work side-by-side with the head facility services operations in leading and managing the facility, and developing a comprehensive integrated facility management (IFM) programme.
Likewise, you’ll build strong working relationships with client . Your job is also to make sure that our suppliers meet or exceed expectations by providing quality services, programmes and initiatives. Furthermore, you’ll be responsible for driving service and cost improvements by promoting the teams’ efficiency and productivity.
Managing on-site operations effectively
Your focus will be the delivery of services at the site and city level. You’ll also keep track of key metrics and performance, carry out corrective actions, and ensure that all services required of the team are met or exceeded.
You will also spend a lot of time attending important meetings with site representatives and suppliers. On top of that, you’ll also see to it that operating guidelines are followed, and that issues and escalations are properly endorsed.
Driving excellence among our people
JLL’s success story is a testament to our people’s passion for excellence, and your job is to uphold this legacy. As the person in charge, you will mentor team members on their current performance and future developments. Likewise, you’ll see to it that each member goes above and beyond what is expected of the team. Moreover, your job is essential in ensuring regular interactions at a site and country level.
Relevant and proven skillset
At JLL, we value excellence above all—that’s why we are after the best talents in the industry. If you have five or more years’ experience in IFM leadership, especially in a multinational organisation, then this job is for you. Likewise, an extensive experience of financial or budgetary processes and vendor management may help you land this role.
The ideal candidate possesses a leadership style that is inclusive, proactive and respectful. You are also a results-driven, change-agile leader with a strong customer service focus. Excellent verbal and written communication skills are also essential for this role, as you’ll constantly deal with both internal and external organisations. To excel in this role, you’ll also need to have outstanding analytical skills, resilience and can-do attitude.
Think you can ace this job? We’d love to discuss with you.
Health and Safety
Ensure compliance with statutory regulations on environment, fire, health and safety standards. Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times.
Duties & responsibilities
Lead the JLL management team in the delivery of facility management services.
Ensure that the maintenance services are delivered in line with the contractual commitments and within budgets.
Define the technical, commercial terms and conditions; define the operational scope and develop tender documents for Annual Maintenance Contracts.
Conduct competitive tendering exercise and identify suitable specialist subcontractors for the site, carry out comparative analysis and make recommendations to Client on the most appropriate subcontractors for retrofit works.
Develop Service Level Agreements and assist the Jones Lang LaSalle procurement department in closing Service Level Agreements between Jones Lang LaSalle and its vendors.
Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.
Setting annual goals for generating savings in area of such as energy and cost of maintenance operations.
Ensure compliance of minimum wages acts for payments and statutory compliance through specialist professionals.
Advise Client on future year maintenance budgets as and when requested for.
Maintain all records related to the performance of facility management operations on Client site
Ensuring that the subcontractors are meeting their commitments on scheduled delivery of training.
Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services.
Scheduled cross feedback from subcontractors and Client staff on our process to improve services level & satisfaction in organisation.
Train team members on all Quality policies & procedures.
Audit sub contractors on quality of materials & upkeep of the site.
Review the performance of Jones Lang LaSalle staff and conduct performance appraisals from time to time.
Interface with the Jones Lang LaSalle’s HR department and the Operations Manager and make recommendations for the future training given to the site facility management team.
Liaison with the client Finance team
Interface with client and Jones Lang LaSalle finance department to raise client billing / invoicing and follow up with the client representatives for the payments.
Performance objectives and Key Performance Measures
General Administration & Management: Set up Standard Operating Procedures for the management of the critical environment and ensure compliance at site. Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverable.
M&E Operations: Registers, Log Book, PPM Reports, Check Lists maintained on site
Soft Services: Activities including general cleaning ,smart cleaning, client interactions, bay connects, board room setup for client meeting, etc.
Helpdesk Tracking: Timely closure of help desk complaints as per TAT, management savings initiatives proposed for the location
MIS Reporting : Daily, weekly and monthly reports submission on time
Vendor Management : Scheduled Reports , Facility Trackers , MMR , SLA , Client Management , Builder Coordination ,Vendor staff attendance checks and validation
Compliance and Audits: Statutory audit coordination
B.E /B.Tech with minimum of 10 years’ experience or Diploma in Electrical Engineering with 15 years of experience in Utility Management / Facilities Operations.
Managing operations with best skills ,knowledge and experience of both M&E and Soft services