Position Summary
Talent Sourcing System (Avature) Senior Analyst
The Talent Sourcing System (TSS) Senior Analyst will work closely with the TSS Assistant Manager to support adoption of and ongoing operations for a global Avature implementation. Partnering with internal clients and a larger recruiting technology team, the Senior Analyst will support technology and process solutions for the TSS while enabling efficiencies and improving the internal key stakeholder and talent lead experience.
The primary focus of this role will be supporting the use of the global platform for Talent Sourcing (Avature) and its relationship with our Recruiting Management System (Taleo Enterprise). This role reports to the TSS Assistant Manager.
Support the adoption of Avature Sourcing and Event Management for existing users. This role will have ongoing operations responsibility including system maintenance, configuration, documentation, training, testing and user support
Support the implementation of Avature Sourcing and Event Management for new member firms
Act as a Subject Matter Expert (SME) on TSS system and processes
Act as escalation contact for first level support team. Closely collaborate with first level team and provide training and guidance where required
Execute day-to-day administration of system and respond to client content management and change requests
Develop solutions to address client challenges
Look for opportunities for continuous improvement, and implement steps to conduct operations more efficiently
Provide input to the governance process for all system changes including regular communications with clients and leadership teams and regular system governance stakeholder calls
Participate in reviewing product release documentation to propose implementation of newly available product features, reviewing and testing impacts of integrated system upgrades or patches
Participate in internal testing activities, including framework, performance and security, as required
Use knowledge of technology and Deloitte member firm business needs to support communications/change management activities for projects and enhancements
Provide ongoing training and user support after changes in systems and/or procedures are implemented
Participate in the design, development and analysis of Avature reports (Reports, Dashboards, Ad hoc requests) using Avature Lists, Report Builder, and Reporting Dashboards
Monitor and work with Global Technology Services to maintain integration files between Avature and other systems, including Taleo
Demonstrate deep knowledge of HR processes and practices, specifically in sourcing and recruiting
Performs other duties as assigned. Depending on department and business needs, primary focus areas may change including cross platform work with other recruiting technologies
Participate in User Group Meetings, as needed
Work with technical support team of external vendor and internal Global Technology Services team to trouble shoot issues or develop and implement change requests
Responsible for system documentation including the creation of new documentation for system changes as well as updating of existing documents
Responsible for system audit of data retention requirements by running reports and performing data clean-up activities
Support post-go live data clean-up activities of sources, company and other records
Qualifications
Experience working in a virtual environment where the individual works with teams in other locations and different time zones
Advanced level knowledge of MS Office
Strong written and verbal communication skills (must be an effective communicator)
Excellent customer service skills; ability to interact with customers directly globally
Team-oriented
Highly organized
Intermediate to advanced capabilities in word-processing, spreadsheet and other PC software, as well as with email and the internet
Ability to prioritize time and work on multiple tasks with conflicting deadlines
Strong interpersonal skills and ability to interact well with multiple departments
Experience with one or more of the following: Microsoft Access, Excel, SQL, Hyperion
Strong interpersonal, organizational, analytical, presentation, problem solving and critical thinking skills
Proven ability to build relationships and interact with senior management, including product demonstrations and issue updates
Proven ability to make decisions considering long-term implications
Ability to be flexible and respond to varied demands
Proven ability to work on multiple projects and meet demands for support and issue resolution concurrently
Previous project management experience a plus
Experience gathering and documenting business requirements and producing process and training documentation for recruiting or CRM systems
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Benefits
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Our people and culture
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Professional development
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Requisition code: 72745
