As cloud goes main stream, Azure leads the way. Azure's continued success depends on providing customers a world class support experience. Love services, support in the cloud? Customer obsessed? Data Driven? Collaborator? Communicator? Troubleshooter? Debugger? Then come & join ARR team to Lead, Serve, and Make the Difference.
Azure Rapid Response (ARR) team is OneService Team Award winner and a true global team staffed in America, Asia, and EMEA. We provide end-to-end Azure solution support for the most critical enterprise customers and the top StartUp's. We are looking for true technical leaders to join us and lead the way! The successful candidate should demonstrate great accountability, customer obsession and technical leadership. Beyond troubleshooting complex technical problems and managing critical situations, the candidate should be passionate of driving bigger impacts - being increasing customer values, improving diagnostic tools and/or driving product feedback
Build business relationship with key customer contact and TAM, and enhance the trust.
Quickly identify customer issues to specific Azure Services or Azure Platform; and being able to conduct in-depth diagnostics on Azure platform.
Customer communication & situation management.
Accountability & team work.
Driving Cross-team engagement/collaboration.
Leadership - handle technically challenging and politically hot customer situations
Strong communications skills - Excellent spoken and written English communication skills
Effective, polished interaction with customer to gather information
Demonstrable troubleshooting skills
Logical and Critical thinking
Passion for technology and customer support
Understanding of cloud vs. on premise computing.
Knowledge of one or two of the following domains: Windows Azure Platform, Operating System/Virtualization, Networking.
Windows Azure Platform
– Knowledge of Windows Azure Platform services
– Azure Platform development and deployment concepts
– Familiarity with troubleshooting
– Familiarity with Active Directory, Security, OS Internals concepts
– Understanding of Virtualization concepts and virtual system administration
– Experience with Hyper-V configuration and administration
– Familiarity with networking concepts including VIPs, NAT, DNS
– Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)
– Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
– Understanding of the OSI model and related concepts
Reports to: Support Engineering Manager
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.