We are looking for Contact Centre Representatives (Level-1) that will be the liaison between our company and its current and potential customers. The successful candidate will be comfortable attending to large volumes of calls/emails/chats, understand customer issues, be empathetic and create accurate tickets while keeping customer satisfaction at the core of every decision and behaviour.
Manage large amounts of inbound calls/emails/chats in a timely manner
Follow communication scripts/templates when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Keep records of all conversations in our contact centre database in a comprehensible way
Meet personal/team qualitative and quantitative targets
Graduate/Post-Graduate with 0-3 years experience in a customer support role
Track record of over-achieving targets
Exceptional active listening, verbal and written communication skills
Proficiency with computers, especially with CRM software, and good typing skills.
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Ability to work remotely with minimal supervision
Experience Required - 1 -3 Years