The Sales/Team Leader enjoys and thrives on the competitive nature of the sale while functioning as a front-line senior sales agent.
Build customer loyalty by providing excellent customer service through the coaching and development of sales agents.
Additional challenges include process improvement, monitoring and managing staff performance, communicating openly and frequently, demonstrating integrity, and leading by example.
Must have 5 years of experience
Bachelor’s degree is preferred.
Ability to lead people to accomplish objectives without creating hostility in the workplace
Working knowledge of business computer systems and related software
Task & Responsibilities:
Planning, organizing, directing and controlling the activities of a volume-driven, customer contact centre.
Lead, manage and oversee the daily operations of the contact centre; responsible for customer care, sales goal and high closure rate of sales opportunities.
Develop strategies and tactics to ensure that the contact centre reaches objectives and targets.
Drive increased sales through an increased focus on sales, sales process improvement and sales motivation.
Develop contact centre/customer care policies and procedures that maximize productivity and profitability.
Ensure accurate and timely sales support to the customers.
Supports and communicates business goals, quality standards, processes, procedures, and policies.
Distribute Leads to Team Members.
Collect and study dispositions, daily .
Listen to NI(not intrested), SI(service issue), WN(wrong number), CB(call back) cases daily.
Give documented feedback daily .
Re-churn data (NI) to others.
Take escalated calls, closure calls.
Implement audit feedback.
Study OB(outbound) calls and IB(inbound) calls MIS
Good command over spoken and written English and Hindi
Knowledge of sales and relationship building process
Ability to work under pressure and achieve objectives
Excellent interpersonal skills
Proficient with computers including Word, Excel and PowerPoint
Committed, enthusiastic team player