CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,700 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 70 offices in 25 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies.
Newland Chase Education is a wholly-owned subsidiary of CIBT and specializes in comprehensive strategic immigration services for the education field in the United Kingdom. Our clients are many of the UK’s most prestigious universities and colleges, independent schools, and other educational institutions – as well as their talented and ambitious students.
As a member of the Immigration Support – NC Education team, you will directly support our NC Education operations, providing timely and accurate administrative and client support in order to meet internal metrics and deliver on our customer commitment.
Duties and Responsibilities
Working closely and seamlessly with Newland Chase Education personnel to support client needs
Entering applicant data from source documents within time limits
Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
Monitoring application deadlines and completing applications within the appropriate timeframes
Maintaining strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data
Completing all work in strict compliance with law, regulations, and company policies, supporting CIBT’s and Newland Chase’s strong ethical culture
Ensuring that the appropriate client records are established and maintained, and that key correspondence and documentation is saved into in Newland Chase secure database in accordance with company protocol
Assisting with other department activities as needed, and performing additional duties and responsibilities as assigned
Adherence to Company Policies
Leads by example and complies with the company code of conduct and policies. Ensures consistency in adhering to company policies and procedures, uniformly and without exception.
Maintains a culture of accountability through clear expectations and performance management.
Teamwork and Collaboration
Collaborate with colleagues across departments
Adapt to changing business needs
Assist others as needed
Maintain standards of conduct
Education and Qualifications (E = Essential | D = Desirable)
Graduate (Any Stream) with a minimum of 2 years of data entry experience (E)
Results oriented and operates with a strong level of accountability
High standards and integrity coupled with excellent attention to detail and organizational skills (E)
Proficiency/fluency of English language, spoken and written.
Strong focus with exceptional interpersonal and communication skills; proactive approach to addressing and communicating issues, providing feedback and solutions.
Ability to be flexible with scheduling based on business needs.
Excellent time management and planning skills required (E)
Immigration case management/immigration support experience (1-2 years) (D)
Exceptional problem solving and analytical skills within a fast-paced environment with competing demands (E)
Communicates both verbally and in writing clearly and accurately and adheres to client and firm confidentiality and privacy (E)
Ability to work independently, as a member of a team and under supervision(E)
Able to demonstrate a positive and flexible attitude to work, particularly new initiatives (E)
The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback and evaluation process:
Data analysis and reporting
Attention to detail
Learning and researching
Achieving personal work goals and objectives