What this job involves:
About the role
We are looking for a Support developer / analyst to provide support services to TRIRIGA applications/projects.
Candidate will be responsible for the implementation of enhancements, resolving issues, change requests, customization within the TRIRIGA application platform, including Data Modeler, Form Builder, Workflow and TRIRIGA Report Builder.
Support services include debugging, analyzing and implementing technical solutions along with unit testing wherever required.
Discussing and understanding the requirements and the issues with the Clients will also be a key factor to this role.
Understand the customer’s issues/requirements, work with the client/markets/team teams who designed the customer’s application, and implement the customized solution
Handle support projects independently - end to end
Trouble-shoot and provide resolution to production issues
Provide estimates to technical issues/ fix
Unit testing the fix to ensure minimal impact
Perform enhancement activities
Implement change requests by clients
Provide expected documentation supporting the support tickets
Provide regular updates to the client and all teams on ticket status and progresses
Walkthrough of functionality to the Clients if needed
Quick turnaround time to resolve defects and issues
Hands-on configuration, testing and deployment of the IBM TRIRIGA solution
Providing support for L1/ L2/ L3 kind of tickets raised by clients.
Sounds like you? To apply you need to be:
Experience & Education
Any Graduate/Post Graduate with Computer Science Background
2 plus years of Hands on experience in working on support process and services preferred
TRIRIGA application experience preferred
Technical Skills & Competencies
Understanding of Java / Key OOPS concepts
Experience in working with various technical languages and tools
Knowledge of TRIRIGA application and tools preferred (Data Modeller, Data Integrator, Integration Object, Data Connect, Security groups, etc.)
Good working knowledge in various support services models
Experience in support production systems and L1/L2/L3 tickets
Uses best practices and knowledge of internal or external business issues to improve products and services
Good communication skills, ability to communicate with clients to understand and implement solutions.
Good domain skills
Solves problems; takes a new perspective using existing solutions
Conceptual to working knowledge of RDBMS platforms and SQL including ORACLE, MS SQL Server or IBM DB2.
Fast learner of new technologies and processes.
Good logical thinking to apply to technical workflows.
Solves complex problems; takes a new perspective using existing solutions.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It’s no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World’s Most Ethical Companies for the 12th consecutive year.