Job Role Technical Support Engineer
Experience: 3-4 years
Location CBD Belapur, Navi Mumbai
Good Experience working in SMS Domain
Handling tickets/queries received at the International support team’s end.
Gateways and infrastructure monitoring to ensure uptime is maintained.
Respond to external and internal queries regarding all connectivity issues such as gateways, routing, pricing, profiles, features, and delivery related queries etc.
Conducting training sessions as and when required.
Gateway communications: Reporting failures and any such errors, including but not limited to character-encoding, non-delivery, delays or feature support to suppliers.
Making changes on router to gateways, such as adding new destinations, disabling faulty routes, updating feature support, pricing changes, etc.
Completing monthly feedback reports for the management.
Taking ownership of all the standard and premium rated SMS-MT/MO related duties and administration, as well as all escalated coverage, connectivity and routing queries.
Providing technical support for all the RML products.
Should have basic knowledge of Linux, MS – Office and SQL.
Ready to work in rotational shifts and on weekends.