Position: Technical Support, Engineer
Responsibilities for Technical Support Engineer, but are not limited to the following:
Conduct remote meetings with customers to analyze, troubleshoot and diagnose MSC Software problems
Handle the software licenses related issues
Respond to customer inquiries and assist in troubleshooting and resolving challenges
Complete detailed reports listing requests to technical assistance, steps taken to resolve them
Assist management in creating training materials and knowledge-base pertaining to software troubleshooting and usage
Act as the initial point of contact for all Technical Support activities from clients or other employees
Resolve customer issues by visiting them, if required
Bachelor’s degree with 2-4 years of proven experience in a Technical Support role of a companies' product solutions and services
Work in shift (including Night shifts)
Comfortable working with remote support tools and case management systems like Salesforce, JIRA etc.
Extensive experience working with different operating systems including Windows and Linux
Meeting Service Level Agreements metric for all customer channels
Ability to prioritize and manage several milestones and projects efficiently
Experience installing and configuring applications for a large company
Excellent communication skills, both written and verbal. Prior Experience in communicating with Enterprise, Service Provider customers
Knowledge and understanding of cloud infrastructure – AWS/Azure will be plus
Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.
Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.
Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.
Learn more about Hexagon (Nasdaq Stockholm: HEXA B) at hexagon.com and follow us @HexagonAB.