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Infrastructure Manger to manage EUS, & N/W ,VSS ,VDI and related functions in Bangalore
Primary objective is to manage, lead, and provide direction for infrastructure services being supported by the India associates. Primary functions include EUS ,server management, hardware capacity, preventative maintenance, and work prioritization. Drives maximization of server functions and capacity planning, cost savings, solutions management, work prioritization and vendor interfaces. Drives relationship management by collaborating with external hardware and software providers and key internal partners including application owners and outsourced operations partner.
Server Management Oversight: Design server solutions based on user requirements and adherence to technology architecture policies, guidelines and standards. Drives installation, configuration, and testing of server hardware, operating systems software, server utility programs, monitoring tools, etc. Manages server capacity, determining planning and implementation needs for new servers or capacity on existing servers, and server infrastructure upgrades. Maintain documentation of server infrastructure. Determines infrastructure needs for redundancy. Identifies and implements emerging needs and trends in systems management that collaborate with Telecom, Mainframe and Network for all of Retail. Drive cost saving through server consolidation and capacity maximization. Oversees unplanned server maintenance, priority exceptions, and audit requests as necessary. Oversees all solutions management within operational budget, working within compressed timelines with allocated resources. Drives scheduling of work and prioritization on all assignments. Oversees management of capacity and trending for system operations. Lead systems hardware and software support. Oversee preventative maintenance, required compliance and scheduled delivery. Drives the maintenance and improvement of monitoring agents deployment, configuration thresholds, and licensing tracking and administration across all platforms for all customers. Drives initiation and implementation of server virtualization (i.e. VMware, Netapp). Drives vendor interface for system support issues and escalation. Establish departmental goals and objectives for programs, projects on a regular basis
Operational Oversight: Provide Governance oversight by monitoring and measuring day to day service delivery of Third Party IT Service Provider against contractual service levels and contractual commitments by providing in-depth analysis, reporting and escalating issues to senior management. Monitor all lifecycle activities such as incident management, compliance audits, software licensing and software/hardware upgrades and maintenance. Perform monthly billing reviews for accuracy and ensure resource unit usage is representative of the services being performed and meeting the demands of the information technology user groups and business support groups.
Reporting & Documentation: Responsible for tracking strategic, contractual and operational changes and maintaining all contractual documentation including agreed governance standards and procedures on the IT Governance web portal.
Work closely with stakeholders to ensure all contractual reporting is delivered on-time and is of a consistent quality to ensure all expectations are being met.
Relationship Management: Build and foster strong relationships with information technology and business user groups and service provider to assess internal needs, improve service and/or resolve issues/concerns with the quality of services provided.
Talent, Culture, Leadership - Fosters environment of accountability. Provide coaching and direction to Senior Managers, Managers, Leads and other team associates providing constructive feedback creating opportunities for continuous learning and development. Ensure consistent approach is applied to team in regards to performance management and career pathing.
Performance Monitoring: Creates process that uses monitoring tools and scripts to gather server performance statistics. Creates measurement and analysis of application and server performance. Utilize performance data to prepare recommendations. Communicate recommendations to appropriate functional areas (Capacity Planning, Service Level Management, etc.), business, and technology owners. May be responsible for other ad hoc duties as assigned.
Reports to: Sr. Mgr, Director
Working Conditions/ Physical Requirements: Normal office environment, some travel may be required. Direct Reports: Five to eight
Minimum Qualifications :
Degree Required : BE or similiar
Area of Study: Information Technology, Computer Science
Years of Work Experience Required : Twelve or more years of experience
Type / focus of work experience required: Leadership, Infrastructure Architecture or Engineering work experience in area of specialization
Degree Preferred : Bachelor’s degree
Area of Study: Computer Science, Engineering, Technical Discipline
Years of Work Experience Preferred: 12 or more years
Type / focus of work experience preferred: min 3 years Supervisory, leadership experience
Accountable, Customer-Oriented, Engineering Architecture, Facilitation, Influencing Decisions, Infrastructure Architecture, IT Networking, Leadership, Mainframes, Multitasking, Negotiation, Problem Solving, Results-Oriented, Server Systems, Teamwork, Thought Leadership, Time Management, Verbal Communications, Written Communication
About Alliance Data Card Services
Alliance Data Card Services provides market-leading private label, co-brand, general purpose and commercial credit card programs, digital payments and Comenity-branded financial services. Using the industry’s most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data Card Services has been helping partners increase sales and provide greater value to their customers for more than 30 years. Follow Alliance Data Card Services on Twitter , Facebook , LinkedIn and Instagram .
About Bread ®
A division of Alliance Data, Bread is a leading digital payments company that works with merchants and partners to personalize payment options for their customers. Through its full-funnel recommendation engine, Bread empowers merchants to sell more, improve conversion and lift average-order-value. Follow Bread on Twitter , Facebook and LinkedIn .
Alliance Data Card Services and Bread are a proud part of the Alliance Data enterprise, a FORTUNE 500 and S&P MidCap 400 company headquartered in Columbus, Ohio with more than 8,000 associates worldwide.
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
All job offers are contingent upon successful completion of credit and background checks.
Alliance Data is an Equal Opportunity Employer.
Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.
Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.
Alliance Data participates in E-Verify.
Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.