HLT India Servicing Lead
JPMorgan Chase
Hyderabad, Telangana
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

As Technology Director, you will work with IT leadership to understand business strategy and their implication to application(s) under responsibility. You will participate in project planning sessions with project managers, business analysts, quality assurance analysts and team members to analyze business requirements and outline the proposed IT solution. You will participate in design reviews, architectural assessments and provide input to the design recommendations; incorporate security requirements into design; and provide input to information/data flow, and understand and comply with both Project Life Cycle Methodology and approved SDLC standards in all planning steps. You will also direct your team to adhere to IT Control Policies throughout design, development, and testing. Additionally, your team will need to incorporate Corporate Architectural Standards into application design specifications.

You will be accountable to Business and Technology Management for end to end application scoping, planning, development, implementation and post-implementation maintenance and support. You will prioritize and manage development and implementation of enhancements/changes; oversee installations and Release Management including the final production acceptance review and signoff; manage the issue resolution process for any application production problems; and oversee Operations Monitoring and Capacity Management. You will also oversee formal performance testing process; help manage the relationship with internal and external services vendors to ensure superior service delivery for all application core technologies; work with Application Developers and Business Managers to define and monitor Service Level Agreement's and negotiate appropriate support commitments for existing products.

You will have a matrix reporting with local reporting into the CCB HLT India Lead and functionally into the global HL Servicing & Default CTO. Your primary responsibility will be to provide delivery oversight for our technology solutions vis-à-vis Business priorities develop the location strategy for HL Servicing India. You will be optimizing the work force to deliver solutions faster, cheaper and better. You will have VPs & Associates reporting into you who in turn will be leading their own large teams.

You will oversee their activities on a day to day basis, as applicable and provide individuals with constructive feedback as it pertains to team performance; coach staff in technical matters and delivering on other job-related responsibilities; conduct performance reviews, appraisals and personal development planning with each team member; and promote effective teamwork and resolve interpersonal issues.

Lead a team of ~70 to successfully deliver business critical applications/projects
Work closely with US leadership to build and deliver on business priorities & objectives for MB in India
You will be responsible for the managing the budget and continuously look for improvements to optimize costs
Independently takes initiative in driving assignments to completion and solving problems without need for escalation
Proactively research and develop new technologies, services, solutions, etc.
Proactively identify gaps in all processes, procedures, monitors, alerts, designs, etc. and provide recommendations on how to resolve
Perform regular/periodic peer/code reviews
Work closely with business analyst, quality assurance, and project management resources throughout delivery of solutions
Ensure service levels are maintained for all applications and resolve production issues within agreed SLAs
Develop business cases and bring consensus with all stake holders and take it to implementation
Conduct periodic business reviews and drive key metrics around productivity and quality
Address large audiences in town halls with employees

15+ years of experience in Technology organizations, including roles of influence (rather than direct span of control)
Experience across Technology Infrastructure and Applications Development, with significant, past hands-on development experience in distributed environments
Proven experience working with and creating business strategy, process, and Quality guidelines
Consistent interactions with Senior Business leadership
Current with Agile development practices, technologies and languages
A track record of winning the respect of a strongly technical developer community
Experience / expertise with security and controls (standards, tools, and processes)
  • Excellent analytical, communication, organizational and problem-solving skills
  • Experience with development, deployment, and support of large-scale applications in a mission-critical production environment
  • Experience in Agile development lifecycle methodology
Preferred Skills:
  • Experience with banking and financial application, Mortgage Servicing & Default, a plus
  • Experience with various software development methodologies in a large scale organization.
  • Exceptional written and verbal skills