City head operations - Pune
FGBS- Ford Global Business Services
Chennai, Tamil Nadu
City Head
Ford Smart Mobility

Job Title/Designation: City Head - Pune
Employee Type: Full-time
Location: Chennai
Skill Team: Ford Smart Mobility
Grade Level: GSR 7
Number of Vacancies: 1

About Ford Smart Mobility: Ford Motor Company’s smart mobility arm is responsible for launching mobility products and services as part of the Ford Smart Mobility initiative. As a part of the initiative, Ford plans to deliver future mobility experiences to transform the automotive industry. Together our team works to understand the changing world and changing mobility preferences to design and innovate for the future of mobility.

About the Opportunity: Ford Smart Mobility aims to provide compelling and integrated mobility experience to daily commuters, staying true to the vision “mobility for all mankind”, by creating a comprehensive mobility ecosystem. It is an opportunity for you be part of a high performing team and drive business in Pune !

Responsibilities:
You will be based at our Pune office and will oversee local operations, including people / driver management, safety and compliance, day-to-day rollout of vehicles and client service, and a variety of operational improvements.

You will be responsible apart from operations to lias with our central sales team to identify organizations to expand and coordinate to convert leads to associations.

Identify marketing opportunity in your city and coordinate with vendors to execute the plan in liaison with the central marketing team.

Organize and Coordinate customer contact center and ensure concerns raised are addressed.
Analyze data and implement solutions that improve operating processes, reduce costs, and improve the customer experience
Improve route performance and ensure service quality is ensured
Report progress on major initiatives, the regular business cadence, and any other important issues facing the operations
Oversee management of the local facility and vendors, as well as optimize fleet.

Desired Competencies:
Education
Bachelors/Masters in any stream.

Work Experience
5 years of operational experience in logistics / transport business.
Sound understanding of transport ecosystem and working closely with customers / fleet operators.
Proven experience of working in customer facing business.
Has lead a team of at least 5 persons.

Functional / Technical Skills

Fleet management and vendor coordination.
Exposure in tech based platform for transport management will be a added advantage.
Good knowledge of the city which can help optimize and coordinate operations

Behavioral Skills
Ability to operate in critical situations and coordinate with authorities – customers and vendors to resolve issues.
Ability to hire and train your own team.
Identify and defuse possible high intensity situations before it gets escalated.kl