Employment type: Undefined term
Full-time/part-time position: Full time
Job Code USA/CA:
Administrator - Global IT Support
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.
We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Designation: Administrator - Global IT Support
Experience: 1 -3 Years
Company Name: Konecranes and Demag Pvt Ltd
Your key responsibilities:
Exhibit Konecranes Core values and code of conduct into each action
Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure.
Technical analysis of all the unknown/ new types of Incidents and Service Requests and assist the Team leads to create knowledge base
Assessing the severity, impact and risk of incidents and escalating to the L2/L3 teams, whenever required.
Adopt IT processes and policies during day to day support.
Handling IT project activities assigned to you.
Identify and communicate the problem areas based on the incoming incidents.
Assistance during User Acceptance Test
What we expect from you:
Graduate from Computer Science/ IT (B.Sc, BCA, BCS, BE)
1-3 years of experience in Windows environment.
Good knowledge of OS, Network and Applications.
Familiarity with iOS, Android, Windows and other mobile operating systems
Knowledge on SCCM is preferred.
ITIL knowledge is preferred.
Communication skills – Verbal, Written
Excellent written and spoken English
Ability to work and communicate effectively with a globally distributed team
Nice to have awareness about ISO 14001, 45001 requirements
What we can offer you:
Insight to world class IT Service Delivery
Innovative and dynamic working environment
Support of an excellent IT Service Delivery Team
Possibility to work in leading crane building company with leading technology
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.