Responsibilities in detail
Manage Client Relationship with increased autonomy and ensure an effective two-way communication process is in place.
Driving client success while identifying new strategies, products and solutions to maximise client revenue.
Responsible for maximizing revenue from existing clients by identifying Ace Turtle's services available to meet the client's objectives.
Act as an extension of the client's business team to drive client 's success
Regular Strategic Business Reviews - coordinate, develop content in conjunction with strategy and analysis
Facilitate regular updates on progress of campaigns and projects. (e.g. managing regular status meetings with client and internal teams).
Understand your client's business and Brand. Provide client context, oversight and direction to business reviews and recommendations.
Manage the financial health of your account: planning, forecasting, billing and invoicing process
Work with Warehousing Operations functions to ensure smooth flow of inventory, fast GoLive of Inventory, and reduction of wastage.
Work with the Ace Turtle product function to give Business feedback to develop capabilities critical for Client Success
Develop senior level relationships & facilitate executive networking
Escalate issues and communicate resolution to clients.
Be an advocate for your client at Ace Turtle
5+ years of experience with Brick & Mortar Retail or Marketplace Category teams in a managerial role. Exposure to Brand Management would be a plus.
Has a proven track record in putting the customer first in an account management or client services role.
Has a good understanding of Marketplace Business and Processes. The individual will have to work closely with Marketplace POCs to drive Business.
Has experience in preparing Annual Operating Plans as well as Inventory and Sales plans
Holds very strong analytical and problem-solving skills.
He/she has strong presentation and writing skills, as well as the ability to front-end Business review discussions with the Client/Brand.
Understanding of Finance, Warehousing and IT Operations.
The ideal candidate is a leader who can guide a group to deliver projects on time, and within the scope of an overall client strategy.
Learn, understand and provide recommendations to clients on ways to utilize the full suite of Ace Turtle 's solutions
Work daily in a fast-paced unstructured environment, in a rapidly growing industry.
Prioritise and execute with an unwavering commitment to exceed client goals