TEAM LEADER MULTILINGUAL
Radical Minds Technologies
Gurgaon, Haryana
Process/LOB: Bajaj Capital

Job: Team Leader Multilingual.

Location: Gurgaon

Reporting to: Assistant Manager

PRINCIPAL RESPONSIBILITIES :
Work direction and development for a team of executives (15-20 in number).
Monitor schedule adherence of the executives and advise the leadership team of issues negatively impacting service levels.
Assist Managers in Sales Strategy Development.
Keep Informed of New Products and Services.
Delegate Tasks and Set Deadlines.
Provide operational floor management by monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production of the outbound / inbound status group and manual processes.
Provide performance feedback to the executives & Set Sales Targets and Motivate Sales Team.
Assist with training and identify training needs within the group and provide feedback.
Mentor and assist new hires,
Act as a central point of contact to reporting & escalating system issues to technology & the leadership.
Sales Reports.

CRITICAL SKILLS REQUIRED:
Knowledge of any language (Tamil, Telugu, Kannada, Malayalam) with Hindi & English with sales skills are mandate.
Knowledge of BFSI & Insurance.
Knowledge of the Products supported.
Knowledge of Customer Procedures / Policies
Excellent spoken and written communication skills
Knowledge of Customer’s Culture
Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS
Strong interpersonal, effectiveness and teamwork skills to empower, influence and reach resolution with direct reports, colleagues and leaders
Excellent analytical, problem-solving, decision-making and project management skills
Ability to drive results against SLA performance indicators
Ability to handle stressful situations
Willingness to work in 24×7 environment and rotational shifts
CANDIDATE SPECIFICATION
Graduate or graduate equivalent (B’com background is preferred).
Relevant product/process knowledge.
Multilingual.
Sales oriented.
Min 1 years of relevant industry experience
Coaching and developing people
Managing change
Emotional intelligence
Proven ability to lead and motivate a service-oriented team in a fast paced environment
Experience in a call center environment
Excellent analytical, problem-solving, decision-making and project management skills
Job Category: Team Leader Multilingual
Job Type: Full Time
Job Location: Gurgaon
Job Experience: 1+ year