JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com
Global Employee Service (GES) is a best-in-class organization of approximately 990 people, servicing the entire global population of JPMC, currently totaling over 249,000 employees worldwide, in 60+ countries . Our efforts are focused on supporting the firm to achieve its strategic priorities by leveraging the following core principles: Superior Employee Experience; Operational Excellence; Efficient Global Coverage and Commitment to our People.
The Talent Acquisition Reporting & Analytics team is part of the HR Optimization and Service Management within GES. It oversees, coordinates and executes the provision of GES function-related information to Corporate Sector groups and Line of Business firm-wide, delivering performance measurement for Recruitment Operations function. It requires coordination with HR Technology; Corporate and Regional functions to meet the HR Management Information needs of the firm . Specific activities include:
Delivering performance dashboards, productivity reports, related process improvement identification and analysis for Recruitment Operations to help operate HR like a business.
Delivering reporting and analysis, ensuring consistent reporting processes, data definitions, and use of standardized reports.
Strong focus on Risk & Controls including importance around data confidentiality
Drive innovative strategies for superior employee experience
We are currently seeking candidates who can provide analytical support, participate in the design and management of analytics in support of business process and reporting. The chosen candidate should be detail oriented, high on business and analytical acumen, possesses a natural flair for automation and process improvement.
Manage the production of the Global Recruitment Operations Reporting process and deliver the reports within the prescribed SLAs in an accurate manner.
Identify opportunities to enhance the Scorecards/Dashboards and work with functional units/clients to implement enhancements.
Partner with global stakeholders to develop better solutions for scorecard production and delivery by leveraging automation.
Conduct review of scorecard performance results and variance analysis of scorecard outcomes with functional units/clients.
Review and measure objectives/processes against targets; assess data quality and consistency in conjunction with stakeholders
Provide backup support for other Scorecard production in the team and assist with related ad-hoc reporting.
Produce reports by obtaining data from HR Tools and assist with other similar ad-hoc reporting requests.
The role also expands to participating in systems and data integration testing during system upgrades
Track, report and manage metrics that would represent the quantitative and qualitative productivity of the team on a periodical basis.
Education: Minimum Graduate degree in any stream
Information Technology certification from an IT Education and Training Organization preferred
6+ years working in a reporting or similar role, ideally in Human Resources or related discipline
Demonstrated expertise using industry standard Data Analytics tools: Tableau, Alteryx or related analytics technologies
Experience using Business Intelligence Tools such as Business Objects
Advanced proficiency required in MS Excel
Experience maintaining SharePoint to manage and share information with a variety of audiences
Strong verbal and written communication in English to effectively communicate with all levels of management
Strong analytical, problem solving and research skills, ability to apply a range of analytical tools, gain and synthesize insights and develop solutions
Exposure to HR Metrics and HR Process Improvement related initiatives; experience working with managers to measure and improve business performance a plus.
Requires attention to the details, audit skills and the ability to follow through and resolve outstanding issues
Ability to multitask and meet multiple deadlines in a fast-paced environment with changing and competing initiatives
Strong self-development focus. Must have an enthusiasm to learn.
Willingness to work in Flexible Shifts (EMEA hours)
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.