Key functions will be • Profitability Management - Maintaining & optimizing profitability for the branch • Target setting & management – Monitoring branch targets in numbers & volumes • Portfolio quality management - through superior underwriting, working closely with collections • Cost management – managing all branch operating costs including cost of acquisition, operations etc. • People management – Motivating team, handling HR & administration function of the branch • Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues • 7-8 Years experience • Ability to plan & execute • Strong inter-personal skills and leadership ability, • Ability to create professional work culture that encourages enthusiasm and team spirit • Understanding of credit risks & operational risks. • Ability to manage and implement change by taking complete ownership
