Global Finance Shared Services
Introduction to EA & India center:
Electronic Arts Inc. is a leading global interactive entertainment software company. EA develops, publishes, and distributes interactive software worldwide for video game systems, personal computers, wireless devices and the Internet.
EA India’s office in Hyderabad supports game development activities for mobile gaming, console, online and free to play casual game portal pogo.com. Two corporate functions operate shared services centers: IT – provides networks & applications support whereas Finance supports purchase to pay, accounts receivables, revenue accounting, fixed assets accounting, procurement support, payroll & FP&A.
The objective of this role is to support the EA Shared Service Center Operations based in Hyderabad with particular emphasis on North America retail market by performing collections, deduction management, disputes settlement and cash application for our retail customers.
Responsible for the collection of receivables, incoming deductions, cash forecasting, credit memos, claims, and disputes settlement.
Responsible for research to verify the validity of deductions for assigned customers is resolved within TAT.
Responsible for the delivery of SLA/KPI targets for the accounting function.
To carry out the month-end close processes in a timely and accurate manner
Represent EA in a professional manner by maintaining and enhancing a positive business relationship with customers, sales, credit control, distribution center and external partners such as carriers (Ex: S2Go).
Analyzing customer’s payment trend to forecast collection for the fiscal month
Reconcile customer accounts and maintain an up-to-date statement of accounts.
Resolve carrier related issues on a timely basis and provide and organize backup data to support claims and bill backs.
Communicate customers the status of open deductions, including requests for repayment of invalid deductions
Provide backup support for the team member in their absence.
Should be willing to take up additional activity as and when directed by the Manager.
Job Requirements :
Bachelor’s degree in commerce (2021), Master’s preferred but not mandatory
- MS Office, especially MS Excel.
- Excellent verbal & written English communication
- Willingness to be flexible with working hours. Shift timings would be 7a.m. – 4p.m. (ASIA hours)