Job Description :
Essential Job Functions
Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.
Assists in interpreting demand forecasts and in planning and delivering end-to-end services. Escalates issues and recommends adjustments.
Maintains records of account specific service problems and assists in prioritizing work requests. Identifies process changes or adjustments and escalates same.
Maintains records of expenditures to ensure compliance with approved budgets.
Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
Assists in identifying service improvements to increase customer satisfaction.
Ensures delivery of projects meet client and company expectations and needs.
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in business administration, engineering, information systems or related field preferred
Three or more years of support services or project or program experience
Experience working with the technology industry
Experience working with company products and operating systems
Project management skills
Analytical and problem solving skills
Basic accounting skills
Interpersonal skills to interact with customers and team members
Organization and time management skills
Ability to work in a team environment
Willingness to travel