J.P. Morgan is a leading global financial services firm, established over 200 years ago. We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. We have assets of $2.5 trillion and operations worldwide
We operate in more than 100 markets. We have more than 243,000 employees globally.
Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.
Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.
J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations
Executive Director – Wholesale KYC Operations – Change Management Lead
Wholesale KYC Operations (WKO) is a new team that is set up to support JP Morgan’s Commercial Banking and Corporate and Investment Banking clients. WKO consists of ~3,000 employees across 20+ countries and supports public and private corporations, Banking and Non-Bank financial institutions, Investment Managers and Funds domiciled in over 180 countries. On average, WKO processes 30,000 KYC requirements annually.
Wholesale KYC Operations is undergoing significant amounts of change and disruption – industry, technology, and organizational. It is critical to develop and execute on a strategy that will enhance the organization’s business and operational model and position it for continued success.
Key remit & responsibilities:
The WKO Change/Implementation Management lead will work closely with the Global Policy & Procedures & Change Management team and manage E2E operational change clarity emanating out of – policy, procedures, compliance, related technology for WKO Corporate Centres
Coverage will be for the unified team across the Commercial Bank and Corporate and Investment Bank across all operational sites globally
The candidate should demonstrate strong understanding of existing workflows & processes related to the respective product capabilities
Creation of an execution and governance framework to identify, evaluate, implement & control change; Work with operations and all relevant functional leads
Draws on information through alternative viewpoints and monitors market channels for gauging impact due to change
Foresee, identify and proactively resolve or protect against major evident risks, due to upcoming change
Identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line impact across work-streams
Partner closely with Policy & Procedures group for WKO, Risk/Control team for CIB CB & all other stakeholders
Strong degree of decision recommendation in thought leadership
Influence and drive significant and measurable impact across multiple, divergent stakeholders (internal and/or external; across functions, products, geographies)
Facilitate open dialogue within and across teams to create trust and understanding
Foster and champion high performance culture where people are empowered to make decisions that affect their work/environment
Demonstrated core operations leadership experience
Quick ability to assess & understand a diverse and complex infrastructure around operations, technology and regulatory environment
Advanced analytical skills with the ability to anticipate issues and aggressively drive change to achieve results
Strong logical thinking to translate into operations workflows/procedures acting as catalyst for ops teams to deliver
Excellent partnering, influencing ability supported by strong verbal and written communication
Ability to quickly build relationships and influence colleagues, business leaders, and functional partners
As a senior manager, is comfortable collaborating in a distributed operating model, with stakeholders in multiple geographical locations
Demonstrate communication and diplomacy skills to work cross-organizationally to influence others, drive results, and implement processes/projects
Strong organizational and planning skills, comfortable with multi-task execution
Understands clients’ needs and impact on relationship across J.P. Morgan