Process Associate I
Syniverse
Hyderabad, Telangana
The primary focus of this role is to provide support for managing relationships with our Roaming Partners and other Financial Clearing Agents. Principal Duties and Responsibilities - Producing all credit/debit notes on behalf of clients. - Liaising with all partners of our clients to build relationships, resolve queries, answer questions and relay information. - Acting as back-up support to an assigned individual and performing ad hoc tasks upon Lead/Manager request.

  • Provide support and guidance to junior colleagues. - Monitoring and replying to emails from partners/clients; referring to appropriate departments or escalating to Lead/Manager or relevant departments when appropriate. - Monitoring internal Service Level Agreements (SLA) and escalating unresolved problems to Lead/Manager when appropriate. - Raise tickets via Swift for any customer service requests and ensure closed within target completion date.
  • Performing billing process and generating reconciliation report/process. - Running process cut-offs as required and processing and reviewing FX trading. - Generating payment lists; downloading and storing payment information. - Performing currency account reconciliations.
  • Reconciliation, Processing & Control Activities within Resolution & Processing Department: - Performing payable invoice reconciliation process, including approval or adjustment of invoices received from roaming partners. - Follow up on unapproved / missing invoices in line with BA GSMA documents associated with the payable invoice resolution process. - Resolving any general day to day roaming partner problems that may arise. - Dealing with e-mails sent to public folders.
  • Responding to requests for information from roaming partners and internal colleagues. - Amending positions, setting up manual payments and raising interest invoices. - Loading data into the system where not automated. - Monitoring loaded data; referring or escalating issues when appropriate.
  • Running process cut-offs as required. - Credit Collection & Allocations Activities within Resolutions & Processing Department: - Daily allocation of receipts for assigned clients, including clearing of unallocated positions. - Chasing client debt using phone calls and e-mails where required on a partner basis. - Managing clients’ debt levels in adherence to SLA / KPI specific to client or generally set as per Service Agreement or GSMA standards; escalating unresolved problems to Lead/Manager as appropriate.
  • Responding to account handler queries, particularly for the completion of monthly bank statements with regards to unallocated cash positions. - Financial Client Support Activities within Client Services Department: - Running, checking and sending of reports or due service information to the client. - Allocation of issues and escalation to Client Services Manager if required. - Dealing with e-mails sent to the client public folders.
  • Act as second support to an assigned individual. Responsible for managing their clients during any absence. - Manual trade requests, funding Validation and follow up till completion. - Regular customer reviews and conducting conference call, video conference and attending site visits.
  • Requests for information related to the client from internal colleagues. - Requests for information to the client. - Create, update & maintain agreement details for IOT transactions Job Requirements - Degree (financial / economics studies) or Accounting qualification or having a minimum of 3 years accounting/finance experience. - Able to work independently with only limited supervision, being self-sufficient for the majority of tasks.
  • Demonstrated ability to apply somewhat diversified procedures to similar situations, paying close attention to detail. - Good team member leading by example and gives full commitment to all duties. - Excellent communication skills. - Intermediate Excel user skills.
  • Good knowledge of Word and Outlook.