Job: Retail Banking
Primary Location: Asia-India-Mumbai
Employee Status: Permanent
Posting Date: 28/Feb/2022, 5:44:46 AM
Unposting Date: 07/Mar/2022, 5:59:00 PM
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Deliver quality service while carrying out the following transactions among others for customers:
Demand draft/pay order instructions – accepting and processing
Accepting instructions for FD breaks
Effecting internal account to account transfers
Accepting and processing stop payment instructions
Ensure that all of the above services are delivered with accuracy and warmth
Assist in Service Delivery by ensuring timely service to customers so customer traffic is efficiently managed. Recommend workflow changes for customer service with greater efficiency and effectiveness.
General Reconciliation and Compliance Activities at their level, which may typically include:
Dual control of Cash functions
Control of Security stationary
Review of processing entries and vouchers
Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions and highlight the same to sales staff
Contribute to branch performance through referrals, efficient customer service, effective operations controls
He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times.
Educating customers about alternate banking channels so specific transactions can be migrated to net banking, phone banking, ATMs, etc.
Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance
Responsible for health and safety for all. As part of the Health and Safety guidelines you should:
Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;
Ensure that your actions do not put others at risk; Work in a healthy and safe manner;
Encourage others to work in a healthy and safe manner
Report all accidents and incidents and bring to the attention of the management any hazard in the workplace
Our Ideal Candidate
Graduate/ Post Graduate
Anywhere between 1 - 4 years of overall experience
Understanding of front and back office processes and procedures
Good Interpersonal Skills
Strong Communication Skills
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.