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This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Delivery Manager
Take on a new role where you’ll be seen as a subject matter expert, guiding and advising others in relation to customer due diligence remediation reviews
You'll be involved in interpreting and applying the bank’s policy as it relates to the remediation process, providing vital guidance and policy clarification to Analysts and Quality Control
This is an opportunity to manage relationships with stakeholders, internally and externally, allowing you to expand and develop your network
What you'll do
As a Customer Service & Operations Delivery Manager, you’ll be providing your expertise on regulatory, system, process, product or customer proposition impacts on your operation. After analysing how changes to the operating model will impact procedures, you’ll be making recommendations, providing business system support and managing communication with the business.
You’ll be collaborating with colleagues across the bank, making sure that delivery is in-line with operational requirements and aligned to our customer and business needs.
Your responsibilities will include:
Supporting technology partners to drive system improvements and the resolution of defects and incidents
Assisting with the production of relevant policy related reports and MI to make sure that assurance and compliance objectives are met
Providing knowledge to the team to enable the design of architecture, business processes, tech and data solutions
Acting as an internal consultant to enable and inform effective standards, processes and controls
Delivering the management of key controls and support in the maintenance of the business continuity plans
The skills you'll need
We’re looking for someone with supply chain management experience in a leadership role, alongside strong knowledge of best in class practices and processes and emerging supply chain thinking. We’ll also expect you to have strong knowledge of and appropriate qualifications in project management methodologies.
It would also be ideal if you have have a minimum of four years' experience of working in anti-money laundering, customer due diligence and know your customer, and any related certifications would be a distinct advantage.
Additionally, you’ll have:
Good knowledge of operations, process management and products
The ability to develop business and technical architectures
A background in technology governance
An understanding of internal and external regulatory frameworks