Lead and take complete accountability post implementation of ODC to build mutual relationship with business leadership and client IT teams.
Ability to work with multiple stakeholders across business & IT functions within Wipro & Client organizations
Send periodic updates about performance of various CIO services, set up periodic engagement meetings with key stakeholders to collaborate for joint outcomes.
Ability to proactively understand opportunities and focus areas and working with larger Wipro/client IT team to create joint plan of action.
Being passionate about business success and driving new ways of working across Wipro teams.
Getting actionable insights from service tickets data and enabling changes in business processes and IT to improve CSAT and decrease call volumes.
Business Expectation and Experience Management
Drive CSAT improvement
Customer Centric, passionate about client’s success
Knowledgeable in Wipro IT infrastructure and applications landscape
Good business process & functional understanding
Commercial savviness, good understanding of finance/budget
Good written & oral communications along with presentation skills
Leveraging niche technology solutions for innovative problem solving
Curios, always willing to learn
Team player, good collaboration skills