Assistant Manager - Operations
The Phoenix Mills Limited
Lucknow, Uttar Pradesh
Department / Division

External Interface

(Enlist external agencies/authorities that you are required to deal with while discharging your duty)

Retailers – Store Managers
Outsourced Agencies – Facility Managers, Supervisors
Local municipal authorities/ government and other regulatory bodies
Minimum Qualification

(i.e education, training etc.)

Minimum Experience

3-5 years of experience in Operations in retail industry
Special Skills/Attributes

(required for performing the job effectively)

Sound Knowledge of Mall Management practices
Principles of building and maintaining retailer / customer relationship
Overall Purpose/Objective

Of the job

Responsible for managing the mall operations in terms of building and maintaining retailer/ customer relationships, in order to provide the highest quality of services to the customers and increase footfalls and consumption at the mall.
Key Responsibilities

(List major responsibilities, that you have, to achieve the key objectives)

Maintain good working relationships with all retailers by interacting with them on a regular basis and resolve their issues
Manage the completion of leasing administration process by the retailer, provide with Occupant’s Manual and monitor adherence to all policies/procedures related to store display, logistics, garbage, mall timings etc.
Ensuring efficiency of mall operations through managing the opening and closing time of the mall, supervising the activities performed by the housekeeping, parking and horticulture, etc on a daily basis
Managing the functioning of food court operations in terms of food and service quality, hygiene, general sanitation, etc and provide the necessary support of required facilities during the events to the Events team
Manage the functioning of the floor helpdesk and ensure that the customer complaints are attended/ resolved in the shortest possible time
Monitor adherence to the defined/ desired timelines for resolution of retailer complaints through Smile Centres
Enforce the Parking Guidelines / Rules for the Parking operations and ensure parking revenue maximization through efficient utilization of parking space, and improving the overall service levels
Manage the development of a comprehensive schedule for horticulture, pest control and façade cleaning across the property
Ensure that retailer queries related to CAM are addressed satisfactorily
Provide the necessary Operations information to the Finance team for preparation of monthly MIS reports and check/ verify the MIS report prepared by Finance
Ensure requisite training of the outsourced staff is conducted by the outsourcing agency
Liaise with local municipal authorities/ government and other regulatory bodies along with the Manager – Liaison and ensure that all permissions/ licenses are in place


Minimum Qualification
(i.e education, training etc.)

Graduate, MBA

Primary Location: IN-UP-Lucknow
Work Locations: Lucknow Gomtinagar (PMC) Shan-e-awadh, Gomiti Nagar Extension, Sector 7 Lucknow 226010
Job: Operations
Organization: Mall Business
Schedule: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting: Sep 14, 2019, 4:54:53 AM