CUSTOMER SERVICE OFFICER
AU small Finance bank
Jaipur, Rajasthan
CUSTOMER SERVICE OFFICER - 31732

Description

JOB DESCRIPTION

Basic Information

Position Title

Customer Service Desk

Grade/Level

A1-A3

Vertical

Liability

Location

Branches

Business

Retail Branch Banking

Department

Customer Service

Organizational Relationships

Position Reporting to

Branch Operations & Service Manager

Direct Reports if any

NA

Indirect Reports if any ( total number)

BM

Job Purpose

Qualification

Graduate, Preferably Post Graduate

Relevant Experience

1-3 years of Customer Service/ Front Desk experience in Banking sector,

Functional Competencies

Selling skills, Negotiation Skills, Team Handling

Behavioural Competencies

Ability to handle angry customers with calmness, solution finder and patience to handle queries

Job Responsibilities

Financial Responsibilities

Cross sells and promotes all banking products

Non Financial Responsibilities

Maker-checker roles, custodians, ‘May I Help You’ role for customers and inventory authorizers

Custodian - Custody of Safe Deposit Locker, and Maintaining custody and safety of the locker/vault/keys, Reviewing the contents or custody on a regular basis, Following the prescribed safety precautions

Responsible for customer service by meeting immediate requirements at the front end including disbursal and management of cash, processing of demand drafts, cheque deposits, handling and resolution of customer queries.

Responsible for resolution of Customer grievance redressal, Address customer queries and offer the best solution based on Bank policies and guidelines,

Assist the BOSM for fulfilling his/her responsibilities

Assists customers in their banking transactions and Refer customers to appropriate desk of the Branch /Bank

Tracks and develops plans to improve service quality

Responsible for touching base with those clients who are neglected in order to deepen as well as upscale dormant accounts

People Management

Manage and lead team of Customer service Executives

Compliance & Risk Responsibilities

Comply all Bank policies and guidelines for the role and responsibilities

Key Responsibility

Responsible for ensuring that the customer receives a superior level of service during his banking transactions at the branch by coordinating between tellers / Team Leaders and customers

Job: Customer Service Officer

Primary Location: Jaipur-N-JPRN-1-Chomu_New Anaj Mandi

Organization: Liabilities Branch Operations and Services

Schedule: Full-time

Job Posting: 18/06/2019, 6:00:56 AM

Recruiter: SHIKHA KHANDELWAL