Location : Coimbatore, India.
This role, Sr.Executive – Customer Delight – US/India will be responsible for Customer Service, responsible for the company’s sales in the US / India region. The person should be able to
– Answer basic questions on call/chat/email about Installations, Configuration, Customization & usage of assigned products.
– Takes end to end Ownership of end user issues till resolution and follow up as mandated by the process requirement.
– Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to common failures.
– Typically provides support for internal and external customers.
– Escalates complex problems to higher level of expertise within organization.
– Responsible for providing the first-line to higher-line of after sales telephone technical support of hardware.
– Primarily interfaces with clients, service delivery units, and immediate management and other team members to ensure an accurate service request is routed to the appropriate service provider.
The position, based in Coimbatore-India, will be reporting to the Manager – Customer Delight, US/ India of the company.
– Experience: 2+ years in customer service. Mainly US clients.
– Excellent communication skills, both oral and written
– Be familiar with Microsoft applications and working knowledge of MS Office
– Have a good attitude – should be committed to the work
– Should be comfortable in night shifts
– Undergraduates/Graduates can apply..
The selected candidate have an opportunity to independently work and to go with next level position
Excellent package including employee stock options. Compensation is not a limitation for the ideal candidate.