We are hiring a customer service representative to manage customer queries and complaints.
Require one year relevant experience in inbound process
Excellent communication in English and Hindi
A call center agent's job description is to provide courteous and professional phone support to callers, whether they need help troubleshooting a technical issue
Answering customers' questions about its products and offering suggestions to fit their needs; handling the order process and taking payments;
updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed
To most effectively help customers, call center agents need to understand the company's offerings and to be able to -communicate policies and product information well.
It is also important to be empathetic, have a positive attitude and to be able to stay calm and polite, even when callers get upset.
Being organized and focused is necessary for the agent to input information into the company's computer systems while also talking to the caller
PUC or Graduate
Singasandra, Hosur road, Bangalore, Karnataka, 560068, India
April 1, 2022