About the Role
The Community Outreach role for Developer Engineering is part of a globally distributed team focused on driving community engagement with the initiative and ensuring that developers are well-informed about the programme and have a powerful voice to raise issues and shape the approach. The Community team is a key strategic function and will take part in wider departmental initiatives.
A key component of the role is supporting the cultural transformation of ICG Technology. A powerful cultural vision must be widely known to have effect and awareness of our vision is thus the fundamental foundation of our culture change. Another key element is soliciting feedback. In addition to the direct benefits of feedback, making your voice heard is the key to self-empowerment. Mechanisms for soliciting feedback can therefore accelerate and reinforce cultural change as well as acting as an indicator of cultural impact by the wider programme.
About the Department
Developer Engineering is a new function within ICG Technology. Our mission is to make it easy and enjoyable for development teams to go from a business idea to delivery of an innovative production solution. This will be done by improving and upgrading our tools, streamlining our processes, automating and strengthening our controls, and helping development teams adopt modern ways of working.
This new initiative represents a key investment in our future development capability. We are assembling an expert team to transform the working environment of the 18,000 people who make up the ICG development community and help them dramatically change their approach to developing software across the many different technologies we support. This is a challenging remit, but with the scale and variety comes a unique opportunity to be agents of cultural and technical change who have a huge impact on the bank.
Contributes as part of a distributed community team located in key development centres globally
Key figure in their region, advertising initiatives underway and encouraging feedback and engagement from developers
Leverages existing communities (such as Engineering Excellence) and builds new ones around key initiatives or areas of interest
Solicits feedback and contributes to the community ideas portal, ensuring local participation
Executes a localised communications strategy
Contribute to campaigns, bringing local culture and character to them, tuning as required
Pain points management and backlog grooming (feeding into DevOps team)
Drives positivity and constructive discussions without sugar-coating current issues
Ensures their region is well-represented and acts as a local face for the initiative
Charismatic and engaging person who can stand their ground in the face of disagreement or cynicism
Excellent communicator who gets on well with others, building strong professional relationships
Strong public speaker, able to engage and excite audiences
Great writer, able to shape persuasive articles
Able to negotiate and influence at all levels
Collaborative by nature, builds partnerships across the firm
Creative and innovative, brings different angles to problems and provides new solutions
Risk and security focused, putting diligent risk management and security at the core of everything they do
Proven track record of excellence in communications
Great knowledge of the development process, ideally from working with development teams in a banking environment
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group:
Business Analysis / Client Services
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